Process Manager and Compliance Coordinator
WILLIAM DEMANT HOLDING A/S
Egedal, 1 stilling
Lokation DK - Smørum
.If you have the skills and motivation for working as a Process Manager and Compliance Coordinator, you now have the opportunity to join Global IT at William Demant. Global IT works with latest technologies and rolling out some of the most exiting IT projects to date, having dedicated talented team of highly motivated and skilled professionals. William Demant is a leading international OMX C20 hearing healthcare company that develops, produces and sells hearing solutions and diagnostic instruments, and stands behind the commercial success of such world-leading brands as Oticon, Oticon Medical, Bernafon, and Sennheiser Communications. The group operates in a global market in more than 30 countries with a total of employee force exceeding 10000, and generates revenues of over 9 billion DKK. Want to contribute to a better life of hearing impaired from all over the world, then join Global IT at William Demant and make a difference!
The organization
The Global IT team delivers core infrastructure, user workplaces, and business applications across all business units at William Demant. Together with ambitious and talented colleagues, you will be part of an innovative and challenging environment based on trust and openness, where you will experience a strong will to achieve great results.
The team
To ensure continuous improvements to our IT setup, we are currently seeking an IT Process Manager & Compliance Coordinator. You will become part of a team of six that collaborate globally with our regional process managers in different areas within the ITIL framework.
Job Content
We are continuously focusing on becoming a process-driven IT organization based on the ITIL framework. We have implemented several service operation and transition processes. In the role of the IT Process Manager, your primary responsibilities are to establish, document, implement and manage the following process areas:
Test and Validation Management
Configuration Management
We are currently implementing a Quality Management System to meet regulatory requirements. If you are familiar with the implementation and management of SOP’s in a regulated setup (e.g. FDA), then this is regarded as a huge benefit. The Compliance Coordinator role is new, giving you the opportunity to have influence on the job description. Areas of responsibility will include:
Develop and enable a quality mindset to ensure uniform IT quality across global departments with quality objectives, training and documented processes
Support and guide IT Management in compliance questions when planning future business initiatives and acting as IT’s quality specialist for quality processes and projects.
Establish, enhance and implement IT quality management processes (SOP’s, templates and instructions) with compliant processes as concerns validated IT system, qualified infrastructure, document control and training
Establish knowledge in the IT department of regulatory requirements for IT systems in coordination with our QA department and ensure that the IT Quality Management System fulfills these requirements
Coordinate and participate in external inspections in cooperation with our QA department
Your profile
In both roles, the following qualifications are important success criteria:
You have at least 3-5 years of experience as IT Compliance coordinator and practical hands-on experience in this area
Familiar with managing IT processes in a global setup
Structured, a good facilitator and excellence communication skills in English.
You thrive by maneuvering around in different organizational levels in a complex organization
Experience with a global IT setup in regulated industries
Dedicated to work with document management and control
Familiar with computer system validation
You recognized as a good team player
ITIL Foundation certification or equivalent knowledge on the same level
Ideal candidate
Your work approach is constructive, structured and systematic and you make an impact through clear communication
Enthusiastic about your professional area, you want to make a difference and go the extra mile, team oriented
You are proactive and confident, result oriented and have good communication skills
You are resilient, conveying self-confidence and able to work under pressure, quickly adjusting to change
You are have an investigative mind, curious and solution oriented
You work effortlessly in English
You can expect
You will play an important role in Global IT organization and a central role in IT Infrastructure & Operations
A job in a fast growing, international organization with many contacts and career opportunities
State of the art technology and work in an exciting industry with tremendous growth
Flexible working conditions and teamwork based on knowledge sharing and professional respect
Our domicile is a modern state-of-the-art architecture. There is free access to a well-equipped fitness room plus a wealth of other facilities.
For further information
Please contact Manager Niels Søby Vesterager &O Project Office & IT Security, tel. +45 5117 6674 or Birgitte Hørsman, IT Global Process Manager, Service Manager, tel. + 45 51176699. We screen applications continuously, so please do not hesitate to apply now and not later than 27th of September 2015. Application can be provided in Danish or in English.
