Front Office Trainee
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Be the warm welcome that kicks off a memorable guest experience
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Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
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Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
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Handle cash and credit transactions
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Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
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Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
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Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
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Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
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Take pride in your appearance and place as a brand ambassador
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Always know what events and activities are on the day’s schedule
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Jump into other ad-hoc duties when your colleagues need your help