Front Office Supervisor

Objective of the Role

The Front Office Supervisor will assist in ensuring the smooth and efficient running of the Front Office Department ensuring guest’s requests are always met and revenue is maximised.

The Role

• Ensure all guests receive a genuine warm, friendly, and courteous welcome on arrival and during their stay from all department team members. 
• Assist in achieving goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards. 
• Assist in efficiently and effectively controlling front office departmental operations.
• Work with the management team to always ensure strong morale amongst the team. 

The Candidate

• 6 - 12 months experience in a similar role. 
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly, and approachable personality when dealing with fellow staff and guests.
• The ability to work on their own initiative, as well as being capable of working as part of a team.

The Offer:

• Learning and Development with opportunities for career progression.
•  Employee Hotel Discounts for Choice Hotel Group
• Complimentary Car Parking.
• Meals while on duty.
•  Employee Recognition Awards.
• Taxsaver Tickets
• Biketowork scheme