Front Office Shift Leader

           Being part of our Front Office team you will:

• Prepare documentation for daily business.

• Ensure prompt, efficient and courteous reception of guests.

• Record and administer arrivals and departures.

• Assist in training new staff members, coach them and monitor their performance.

• Ensure the desk is covered at all times, allocating meal breaks sensibly.

• Have full awareness of current daily status of Hotel.

• Ensure smooth hand over to next shift.

• Be thoroughly conversant with all room types, décor and outlook.

• Run communication and recording of complaints; deal with complaints on first level; escalate to supervisor if needed.

• Be aware of daily functions, events, VIP and group arrivals.

• Carry out any other duties as required.

• Keep constant communication with Reservations & Housekeeping dept. on any changes or discrepancies.

• Ensure quality of data is maintained within the property management system enabling accurate guest history and sales information.

• Coordinate the Reception team at all times; handling associates duties, delegation of tasks
  
  
  
  
  
  To be successful in this role you must:

• Have minimum 3 years of experience in the Hotel Industry, Front Office Experience in a reception of 2 or more receptionists on shift required. 5 star experience preferred.

• Have a bachelor in Business Tourism / Hospitality Management will be considered as an advantage.

• Be an excellent communicator in both German and English (both written and verbal).

• Knowledge of an extra foreign language will be considered as an advantage.

• Have excellent organization and communication skills with high ability to multitask.

• Possess strong computer skills and knowledge of Opera PMS.