Duty Manager

Key Responsibilities:

• Ensure smooth running of the daily operation.
• Complies and reinforces all statutory and legal requirements for fire, hygiene, health and safety, GDPR.
• Plan, direct and coordinate the service delivery of all the departments.
• Establish and enforce policies and procedures that will improve the overall operation and effectiveness
• Ensures that the team actively creates Sparkle moments that are based on personalization and creativity and promotes those.
• Effectively & responsibly handles guests’ requests by adopting a “one-stop” approach.
• Performs other duties as assigned by senior hotel leadership.
• Manages any incident that occurs during resident stays or guest visits.
• Prepare, manage and assist in facilitating event operational requirements.
• Attend all event and other relevant meetings/briefings.
• Carry out patrols front and back of house areas to ensure doors are locked or open as required.

The successful candidate will:

• Full flexibility – this is a full-time role, flexibility and shift work is required.
• A real understanding of hotel operation.
• Ability to work on own initiative.
• Excellent communication skills with excellent spoken & written English.
• Outgoing and confidence in dealing with a range of customers.
• Previous hospitality experience desired. 
• A structured and organized approach to work planning.
• Ability to multitask many projects

Why work for Carton House, A Fairmont Managed Hotel?

• Strong team focus and team atmosphere.
• Employee Assistance Programme.
• Refer a friend bonus.
• Additional annual leave with continuous service.
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Learning and development opportunities.
• Meals and uniform are provided.
• Free parking.
• Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
• Training is provided both on-the-job and through organised training seminars with both internal and external trainers.