Customer Service Assistant

Main responsibilities:

• Ensure customer support service in your market, through the processing and dispatch of orders in line with transport times;
• Perform after-sales service, through the reception and follow-up of complaints;
• Report exceptional occurrences, with potential impact on customer service, namely, loads with high cost expectations or changes to the shipping plan;
• Accompanying specific customers in their markets, participating in pre- and post-sales service activities.

Profile Required:

• Graduation;
• Prior experience of 3 years in customer service areas or equivalent;
• Domain of MS Office tools (Excel);
• Fluency in one of these languages: English, French, German, Spanish or other;
• Strong orientation for results and for the client;
• Ability to plan and organize.

We have to offer:

• Integration in an economic group of international projection
• Remuneration package compatible with the demonstrated experience.
• Technical training and perspective of progression.

Working at The Navigator Company is being part of a company whose vision goes from Portugal to the world, driving innovation in the areas where it does business and leading the international market on five continents and in more than 130 countries.