Travel Coordinator with Italian and English
We are Pontica Solutions
We are an award-winning company committed to delivering high-quality, innovative customer experience (CX) and digital solutions that keep bold businesses on the offense. Our biggest asset is our People. Our moto is #Wegrowtogether. Our goal is to Transform young talent into high-quality experts by providing opportunities to develop in the fields of CX, software development, AI, people management, project management, and quality assurance (QA).
Our mission is to facilitate your company’s operations while you focus on growth. Leveraging our experience with new technologies and global market trends insights, we deliver a top-notch solution to your challenge. Our expertise includes:
- Analyzing your operational needs and creating high-quality, tailored solutions
- Designing and implementing a structure that will fit your own business
- Selecting and recruiting the right profiles for your operations
- Managing all operations to ensure the highest level of performance excellence
- Analyzing and reporting the voice of your customer (VoC)
- Using advanced data analytics to improve CSAT score and team performance
Job requirements
Are you ready to dive into a vibrant and dynamic role that bridges language and customer satisfaction? We are on the lookout for a talented individual fluent in French to join our customer experience team and become a crucial part of our success story.
Why Us?
Step into a workplace where enthusiasm meets excellence. As a global player in Pontica Solutions, we're committed to delivering top-notch customer experiences and we need your skills to elevate our service to new heights.
Working for us, you will experience a warm and inclusive environment where learning and personal growth are highly valued. We foster a culture of mutual appreciation, placing it at the core of our work. If you want to find out what it means to work for a leading provider of B2B taxi and limousine transfers, get to know the start-up environment, and become a part of something big - it seems you’ve found what you are looking for!
Your role will involve actively supporting the Operations department in their day-to-day activities, ensuring an exceptional ride experience for customers. You will be responsible for assisting both passengers and drivers, addressing any inquiries or concerns they may have. Whether you provide immediate solutions or guide them to the appropriate department, you will play a pivotal role in our daily operations from day one. Prepare to experience the rewarding aspects of working in a product company, where your contributions directly impact our success!
YOUR RESPONSIBILITIES:
- Responding to incoming requests through various contact channels (Phone, Email, Chat).
- Live monitoring of our global platform.
- Administering bookings in our system.
- Undertaking ad-hoc tasks to ensure a seamless experience for our customers.
