Descrição da oferta de emprego

Role Description

This is a full-time on-site role for a Technical Support Specialist.

The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.

The Technical Support Specialist would also collaborate with other support team members to provide exceptional customer service.

 

Requisitos do cargo

Qualifications

  • Technical Support and Troubleshooting skills
  • Analytical Skills
  • Customer Support and Customer Satisfaction skills
  • Excellent written and verbal communication skills
  • Ability to work effectively in a team environment
  • Bachelor's degree in Information Technology or related field
  • 2/3 years of professional experience providing L2 support
  • Experience with CRM tools and customer support software is a plus
  • Native in Spanish (mandatory)
  • Fluent in English (mandatory)
Restrições do cargo

The candidate must be available to work in the office

Detalhes da vaga
Setor:
Activities of call centres
Domínio profissional:
Contact centre information clerks
Área de estudo:
Not known or unspecified
Experiência profissional:
Work experience is not required
Competências linguísticas:
  • Spanish
  • Fluent
  • English
  • Good
Required skills:
demonstrate use of hardware, install software
Intervalo salarial:
Not provided
Date of expiry:

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About organisation

Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 24 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service,… Saber mais

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