Opis ponude za posao

Role Description

This is a full-time on-site role for a Technical Support Specialist.

The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.

The Technical Support Specialist would also collaborate with other support team members to provide exceptional customer service.

 

Uvjeti radnog mjesta

Qualifications

  • Technical Support and Troubleshooting skills
  • Analytical Skills
  • Customer Support and Customer Satisfaction skills
  • Excellent written and verbal communication skills
  • Ability to work effectively in a team environment
  • Bachelor's degree in Information Technology or related field
  • 2/3 years of professional experience providing L2 support
  • Experience with CRM tools and customer support software is a plus
  • Native in Spanish (mandatory)
  • Fluent in English (mandatory)
Ograničenja povezana s poslom

The candidate must be available to work in the office

Informacije o poslu
Sektor:
Activities of call centres
Vrsta zanimanja:
Contact centre information clerks
Područje obrazovanja:
Not known or unspecified
Radno iskustvo:
Work experience is not required
Jezične vještine:
  • Spanish
  • Fluent
  • English
  • Good
Required skills:
demonstrate use of hardware, install software
Raspon plaće:
Not provided
Date of expiry:

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About organisation

Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 24 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service,… Saznajte više

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