Operations Manager with French
Adecco is a Fortune Global 500 company and the global leader in HR services. The Adecco Group connects over 700,000 external colleagues with clients each day through its network of more than 6,600 branches, with 34,000 full-time employees in over 60 countries and territories around the world.
Currently one of our global clients is in search of:
Operations Manager with French
Responsibilities:
• Manages the team of employees for the assigned market
• Maintains SLA according to the contract
• Maintains a positive working relationship with Customers, Peers, Sponsors, Employees, and Contractors
• Controls compliance with Business Conduct Guidelines and Business Controls
• Conducts regular reviews and ensure the employees understand their responsibilities within the frame of Health & Safety Security
• Facilitates optimal communication within the center
• Responsible for Task Management of the Team
Personal skills:
• Strong work ethic, maturity and leadership qualities
• Confident communicator with excellent presentation skills and an ability to use own initiative
• Ability to deal effectively in high pressure, dynamic situations with a large degree of autonomy
• Excellent organizational, analytical and problem solving skills, financial and commercial awareness
• Strong customer driven focus
• Ability to interpret and evaluate business results and alert managers of impact (client and internally)
Requirements
• Bachelor's Degree
• At least 3 years experience in leading a team/department across various processes
• At least 1 year experience in CRM systems and tools and related control requirements
• Excellent French and English language skills
