Descrição da oferta de emprego

Duties and responsabilities of Guest Service Agents at Jumeirah Frankfurt are:

  • Ensure a smooth and efficient workflow in the front office area, taking into account guest demands

  • Adherence to Jumeirah processes and improvement of all operations in the front office area in compliance with LQA standards

  • Continuing to comply with the Jumeirah Hallmarks and Guiding Principles

  • Participate in internal training (e.g., Lobster Program) and apply the acquired knowledge in practice as well as at the All Staff Meeting

  • Welcome and check in the guests taking into account the "Manage Arrival Process" (selection of suitable rooms, completion of the booking and input to the computer, handing over of the room pass and keys, luggage organization, updating and creation of guest profiles, orientation in the hotel and in the room); Ensuring the current CSI result

  • Check Out departing guests according to the given "Manage Departure Process" (creating guest bills, organizing transportation); Ensuring the current CSI result

  • Accepts reservations in compliance with Jumeirah standards and enters this in the PMS

  • Adopts all relevant information, etc. from the previous layer. about business volume, special guests, tasks to be clarified and completed and special occurrences

  • Regularly attends meetings and shift assignments

  • Cooperates with staff from all departments, especially housekeeping, guest relations and concierge for arrivals and departures

Requirements:

  •  You have a completed training in hotel management or at least 2 years of professional experience in a comparable position
  • You are characterized by a structured and autonomous way of working
  • You have excellent German and English spoken and written skills and are confident in working with Opera and Microsoft Office
  • You are communicative and have a high level of social and intercultural competence
  • Further foreign language skills are an advantage

What we can offer:

  • a dedicated and welcoming team in a forward-thinking company with worldwide career opportunities
  • Varied internal training and cross training opportunities
  • Cheap job ticket for the monthly use of public transport in Frankfurt and surrounding areas
  • Our employee canteen with healthy all-round catering
  • Numerous reductions in nearby shops on clothing, pharmacies, shoes, hairdressers and many more
Detalhes da vaga
Setor:
Accommodation and food service activities
Domínio profissional:
Personal service workers
Experiência profissional:
Work experience is required
Duração da experiência profissional:
Up to 1 year
Competências linguísticas:
  • English
  • Fluent
  • German
  • Fluent
Intervalo salarial:
Not provided
Date of expiry:

About organisation

At Jumeirah, fostering and developing our peers in a prime environment is paramount. We value diversity and equal opportunity. More than 14,000 employees from over 100 different countries can be found at our locations in Asia, the Middle East, Western and Eastern Europe. 218 spacious rooms and suites impress with luxurious furnishings and offer a great view over the Frankfurt skyline. Five… Saber mais

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