German Supervisor (Customer support) - Philip Morris International
Your Role
We are looking for talented people who have leadership skills to be a Supervisor and work with our client, Philip Morris International. As a Supervisor you will be responsible for a variety of tasks, all of which play a key role in delighting our customers and maintaining customer loyalty and satisfaction.
The Supervisor must be able to motivate and encourage the team to succeed and solve customer issues. You will also model and teach our brand’s core values, fostering a customer centric culture and servant leadership.
Our Client
Philip Morris International is THE worldwide leading tobacco company. The company's portfolio includes seven of the world's top 15 brands, including the best-selling cigarette brand. Recently the company has expanded its offer, besides the traditional cigarettes a new type of smokeless cigarette device reached the customers of Philip Morris International.
Responsibility
- Motivate and guide the team to reach their highest potential both in terms of service metrics and career goals;
- Be a relentless advocate for our customers and their issues;
- Assist in building a highly skilled team through participating in interviews and hiring decisions;
- Ensure both individual and team productivity, manage performance and provide real-time coaching;
- Monitor contacts to identify areas of opportunity to improve performance;
- Analyze data to identify performance trends and opportunities for continuous improvement;
- Work with associates to create meaningful development plans and deliver feedback;
- Resolves customer escalations as needed.
Your Profile
- Fluency in German (C2 or native speaker is mandatory);
- Intermediate level of English (B2 mandatory);
- Bachelor’s Degree (preferred);
- At least 1 year of leadership experience in a Customer Service environment (mandatory);
- Demonstrated ability to coach, improve performance and develop individuals;
- Able to effectively communicate (both verbally and in written form);
- Ability to work independently and in a team environment to accomplish a common goal;
- Ability to handle multiple tasks and requests while maintaining results in core job functions and responsibilities;
- Passion for service and developing customer loyalty;
- Strong multi-tasker and great stress/pressure management skills.
Our Offer
- Excellent work opportunity in a dynamic leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Investment in training and personal development;
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
- Health Insurance;
- Relocation package;
- Annually complementary return flight to your home country (within Europe);
- Free Portuguese language courses, sport activities and organized events.
Teleperformance Portugal
Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 84 nationalities, we are providing services in 35 languages.
Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.
