Customer Setup Specialist

Customer Setup Specialist (Athens) On site • Athens, Attiki, Greece • Full-time About Us We are webhotelier | primalres, a travel tech group that has been serving the tourism industry for the past 15 years. Holding a leading position in Greece & Cyprus, we are also among the largest in Europe. Our group provides innovative and reliable solutions to 17.400+ hotels and other accommodation providers in 38 countries through a world-class e-business ecosystem that includes: webhotelier booking engine, primalres channel manager, property management systems such as the cloud-based hotelizer, the on-premises hotel works, loggia integrated platform for vacation rentals, as well as roompay a hospitality-focused payments management system powered by Viva.com. Complementing our ecosystem are various interconnected add-ons, such as a dynamic B2B marketplace for direct bookings with 35.000+ travel companies, metasearch connectivity, a real-time reporting and analytics suite, and a dynamic pricing app. Renowned workspace apps seamlessly integrate with our core products, adding value to our ecosystem and creating significant synergies. We have a team of 125+ people who provide high-level support and consultation services, contributing significantly to the digital transformation of hotels and accommodation providers worldwide. At our core, we value innovation, teamwork, and a relentless pursuit of excellence. Joining our team means stepping into a world of limitless possibilities where you can shape the next generation of travel technology. Combining our deep knowledge of the industry with our passion for technology and applied science, our diverse, passionate, and dedicated team is at the forefront of creating solutions that not only help our customers remain competitive but also enhance the guest experience. About the role As a Customer Setup Specialist, you will play a crucial role in ensuring that our customers experience a seamless onboarding process and receive top-notch support in setting up and optimizing their webhotelier and/or primalres systems. You will be a key player in delivering exceptional service and ensuring our clients unlock the full potential of our cutting-edge technology solutions. So, if you love supporting our clients, talking on the phone and making a difference, as well as having a passion for learning and looking for the opportunity to contribute to a rapidly growing organization in the travel tech industry, then we would love to hear from you.

Indicative Responsibilities

1. Customer Onboarding Excellence:

• Lead the onboarding process for our new customers, welcoming them to our platform and ensuring a smooth transition.
• Cultivate a warm and professional relationship with clients to build trust and loyalty from day one.

2. System Configuration:

• Customize and configure webhotelier and/or primalres systems to meet the unique requirements of each customer.
• Utilize your overall knowledge to ensure that the systems are tailored to maximize efficiency and performance, resulting in a seamless experience for our clients.

3. Training:

• Provide comprehensive training sessions to our customers, empowering them to leverage the full potential of our products.
• Deliver clear, concise and engaging training materials to ensure clients are confident in utilizing the systems for their maximum benefit.
• Train and prepare our new employees.

4. Customer Satisfaction:

• Collaborate with our team to maintain a high level of customer satisfaction and work collectively to achieve service level targets.
• Continuously monitor customer feedback and adjust your approach to ensure that their needs and expectations are met.

Requirements

The ideal candidate would possess:

• BSc/MSc in Tourism, Business Administration or relevant background would be preferred
• ‌Exposure in start-up environment
• ‌High degree of ownership, work ethic and a “can-do” attitude
• ‌Customer success mindset & experience
• ‌Strong communication, listening, priority management and organization skills
• ‌Excellent command of English language, and knowledge of other foreign languages is considered a plus
• Exceptional communication skills, both written and verbal
• Strong attention to detail and problem-solving abilities
• Good computer skills and confident user of MS Office (PowerPoint, excel)
• Passion for providing excellent service

Benefits

• Competitive compensation schemes
• Ongoing professional development and training opportunities
• Collaborative and supportive work environment

All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.

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