Descrição da oferta de emprego

We are looking for a Swiss German-speaking customer service agent (d/f/m) for a remote role to assist consumers with questions and concerns about our client's products and services. You will handle customer queries, provide solutions, and guide users through product features and functionalities according to standard procedures.

Our client is the world's largest food and beverage company, with over 2,000 brands, and has been present in Portugal for more than 100 years.


A Typical Day Includes:

  • Addressing customer queries via phone and written channels promptly and accurately.
  • Reporting product malfunctions.
  • Updating internal databases with information about customer requests.
  • Informing customers about new features, functionalities, and campaigns.
     
Requisitos do cargo

What Will Make You Successful:

  • Advanced spoken and written proficiency in Swiss German.
  • Experience in a Customer Support Specialist role or similar customer service position.
  • Strong multi-tasking abilities.
Benefícios

What We Offer:

  • A culturally diverse team environment.
  • Flexible working conditions.
  • Competitive salary and performance-based annual bonus.
  • Meal card.
  • Flexible benefits package.

Join us and become part of a dynamic and supportive team!

Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em pt.gigroup.com > Política de Privacidade Candidatos

Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em gigrouholding.com/portugal > Compromisso Social” GI Group cumpre, deste modo, o normativo legal constante da Lei 4/2019, de 10 de Janeiro.
 

Detalhes da vaga
Setor:
Food and beverage service activities
Domínio profissional:
Contact centre information clerks
Área de estudo:
Humanities
Experiência profissional:
Work experience is required
Duração da experiência profissional:
Up to 1 year
Competências linguísticas:
  • German
  • Fluent
  • English
  • Fluent
Intervalo salarial:
Not provided
Date of expiry:

About organisation

Gi group represents a global ecosystem of integrated services in Human Resources, standing out as one of the main companies contributing to the development of the labour market on a global scale. Through its diverse range of clients, the Group has developed extensive expertise and specialization in addressing global recruitment needs for large multinational organizations. They have implemented… Saber mais

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