Customer Care Consultant

Join our international team at our Accenture office in the historical city of Prague as a Customer Care Consultant for one of the leading Social Media companies in the world!



This will be your future team:

You will have a unique opportunity to join our new Accenture team in Prague which will provide consultative support to small and medium-sized companies (SMB). You will help them grow their business by improving their level of advertising experience in social media. Your team will be full of interesting and open-minded people with diverse backgrounds and experience. The service itself is delivered in English, German, French, Italian and Spanish while the communication language of our company is English.



This will be your future role:

The primary purpose of your role is to resolve issues, provide product and tool advice and thus improve customers’ satisfaction. You will be contacted by customers (advertisers and agencies) who will request post-sales support regarding advertising products, customer service and/or troubleshooting support.



This will include the following:

• You will be in daily contact with client’s advertisers and agencies via phone, email and chat
• You will learn to identify issues and provide the correct personalized solutions
• You will also provide pre- and post-sales education for all self-service products
• Your analytical skills and self-reliance will be fully utilized when identifying trends and solving problems facing multiple customers.
• Finally, you will provide product insights and feedback from customers to our client’s solution developers

This is what you already have:

• Professional customer service skills: solutions mindset, helping nature, passion for customers
• Excellent communication skills in one of the following languages: German, English, French, Spanish or Italian
• Computer literate, ability to process data, work with online tools and enthusiasm for social media
• Efficiency in gathering data from different sources
• You enjoy getting to the core of issues and you do not leave any detail out

This is what you will get

• Position in one of the world´s leading global companies
• Work for one of the most recognizable social media companies as a client
• Develop yourself through world-class training covering technical, functional and professional skills
• Gain international experience working with people from different cultures
• Get an unlimited contract with competitive local salary and wide range of benefits (meal and wellness coupons, 5 weeks of holiday, contribution to life or pension insurance, bonus schemes etc.)
• Get relocation assistance

If you are an experienced customer care professional or junior enthusiast, take a chance and join our team. This job will bring you to the fascinating world of social media, whilst experiencing the international environment in the capital of Czech Republic

Does this sound interesting?

Please send your CV and Cover Letter in English to nadine.borges@accenture.com.

For more information about a career at Accenture, please visit www.accenture.com/cz-en/Careers or send an enquiry to nadine.borges@accenture.com.