Assistant Service Desk Manager (m/f)

For one of our customers, a leading sporting goods manufacture situated in Herzogenaurach, we are looking for an Assistant Service Desk Manager (m/f).

Key responsibilities:

- Assist the global Service Desk Managers in all

  aspects of their area of responsibility

- Day to Day monitoring of the external provider's

  service delivery and SLA fulfillment

- Incident- and Problem Management

- Point of contact for the Business user community in

  all IT- related inquiries

- Creating and analyzing reports

- Arranging meetings and creating presentations

Your skils:

- Working experience in the referred areas in a lage

  corporate IT-setting with experience in IT-Service

  Management and/or IT-Service Desk environments

- Knowledge of commen Service Desk processes

- Wide spread knowledge of PC, MAC, Business

  Applications and IT Infrastructure

- Advanced Knowledge in MS Office

- Strong sense of customer and service orientation

The team of BERG Personalmanagement GmbH is looking forward to your application!!