Restaurant Manager
Main Purpose of the Job: Responsible for managing and organising daily restaurant operations with a target of controlling costs but also providing a top-class experience to customers.
Main Duties:
Restaurant Manager responsibilities include:
- Manage the daily operations the restaurant
- Supervise all employees within the restaurant, ensuring the smooth running of the restaurant
- To increase sales in the restaurant while ensuring the highest standards of quality and service are achieved.
- Motivate the team, providing praise, advice and constructive criticism when necessary
- Ensuring that the required staffing levels of the department are always met and be responsible for replacing absent staff members at short notice
- Ensure budgets are obeyed
- Have a noticeable presence within the Restaurant ensuring that all customer needs are constantly met to their satisfaction.
- Resolve guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Work closely with the Kitchen and the Head Chef to ensure timing, quality and safety is always adhered to.
- Ensure all tables are quickly, cleared, cleaned and reset
- Regular stocktaking of all operating equipment at agreed times.
- Be aware of relevant competitor information
- Be familiar with the menu
- Update menu at appropriate times, working in unison with the Kitchen
- Ensure the restaurant achieves their goals
Uniform and Appearance
- You must wear the company uniform provided in good condition at all times and ensure it is clean and well pressed, with all buttons, hems and pockets in good order.
- Always wear your name badge
- Proper sanitary hygiene procedures are a must for all Hotel employees.
- All employees are expected to follow rigid hygiene codes while at work.
- All employees must shower daily.
- All employees must be well groomed, clean and tidy at all times.
- Sneakers and inappropriate footwear are not allowed.
- For your safety and comfort you should wear closed shoes with flat heels which are clean and match your uniform. Boots, platforms, flip-flops, sports shoes, sandals or sling backs are not permitted.
- It is required that staff wear black shoes preferably with a rubber sole and black socks.
Health & Safety
- Ensure that all health safety procedures are followed
- Actively look for any hazards, especially fire, while carrying out all daily duties
- Operate all equipment as per manufacturer’s and Manager’s instructions
- Maintain security awareness at all times
Communication
- Maintain the highest standard of communication with the management team.
People Management
- Assist in the recruitment and selection of restaurant staff
- Ensure the team comply to a consistent high standard of personal hygiene and personal presentation at all times.
- Ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to convey information.
- Evaluate performance, give guidance and conduct job chats, performance appraisals and disciplinary meetings where necessary
- Support and deliver training to team members and actively develop the skills and knowledge of the department as a whole.
- Manage and organise all training activities of the restaurant employees, and deliver where necessary
Training & Development
- Continuously develop job knowledge by attending all scheduled training.
- Highlight any training and development needs to Management.
Customer Care
- Deliver the highest customer service standards at all times seeking opportunities to exceed customer expectations.
- Ensure dissatisfied customers are handled in a professional and sympathetic manner, keeping management informed and endeavouring to always find a satisfactory solution for all parties, minimising any negative publicity.
- Ensure confidentiality and discretion in all customer and Hotel matters in line with Hotel policy.
- Maintain high standards of personal presentation in line with Hotel policy.
General Other Duties
- Ensure awareness and responsibility for any internal requirements.
- Complete all documentation relating to the role in the Hotel.
- Comply with and ensure compliance to Hotel policies at all times.
- Comply with all relevant legislation relevant to your area of work.
- Observe a professional manner at all times, representing the ethos and values of the Hotel.
- Develop strong working relationships across all departments within the Hotel.
- Contribute towards the efficient and effective delivery of services.
- Carry out all reasonable tasks and requests as assigned by members of the Management team including the Manager.