Restaurant Manager

Main Purpose of the Job:                             Responsible for managing and organising daily restaurant operations with a target of controlling costs but also providing a top-class experience to customers.

Main Duties:

Restaurant Manager responsibilities include:

• Manage the daily operations the restaurant
• Supervise all employees within the restaurant, ensuring the smooth running of the restaurant
• To increase sales in the restaurant while ensuring the highest standards of quality and service are achieved.
• Motivate the team, providing praise, advice and constructive criticism when necessary
• Ensuring that the required staffing levels of the department are always met and be responsible for replacing absent staff members at short notice
• Ensure budgets are obeyed
• Have a noticeable presence within the Restaurant ensuring that all customer needs are constantly met to their satisfaction.
• Resolve guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
• Work closely with the Kitchen and the Head Chef to ensure timing, quality and safety is always adhered to.
• Ensure all tables are quickly, cleared, cleaned and reset
• Regular stocktaking of all operating equipment at agreed times.  
• Be aware of relevant competitor information
• Be familiar with the menu
• Update menu at appropriate times, working in unison with the Kitchen
• Ensure the restaurant achieves their goals

Uniform and Appearance

• You must wear the company uniform provided in good condition at all times and ensure it is clean and well pressed, with all buttons, hems and pockets in good order.
• Always wear your name badge

• Proper sanitary hygiene procedures are a must for all Hotel employees. 
• All employees are expected to follow rigid hygiene codes while at work.
• All employees must shower daily.
• All employees must be well groomed, clean and tidy at all times.
• Sneakers and inappropriate footwear  are not allowed.
• For your safety and comfort you should wear closed shoes with flat heels which are clean and match your uniform. Boots, platforms, flip-flops, sports shoes, sandals or sling backs are not permitted.
• It is required that staff wear black shoes preferably with a rubber sole and black socks.

Health & Safety

• Ensure that all health safety procedures are followed
• Actively look for any hazards, especially fire, while carrying out all daily duties
• Operate all equipment as per manufacturer’s and Manager’s instructions
• Maintain security awareness at all times

Communication

• Maintain the highest standard of communication with the management team.

People Management

• Assist in the recruitment and selection of restaurant staff
• Ensure the team comply to a consistent high standard of personal hygiene and personal presentation at all times.
• Ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to convey information. 
• Evaluate performance, give guidance and conduct job chats, performance appraisals and disciplinary meetings where necessary
• Support and deliver training to team members and actively develop the skills and knowledge of the department as a whole.
• Manage and organise all training activities of the restaurant employees, and deliver where necessary

Training & Development

• Continuously develop job knowledge by attending all scheduled training.
• Highlight any training and development needs to Management.

Customer Care

• Deliver the highest customer service standards at all times seeking opportunities to exceed customer expectations.
• Ensure dissatisfied customers are handled in a professional and sympathetic manner, keeping management informed and endeavouring to always find a satisfactory solution for all parties, minimising any negative publicity.
• Ensure confidentiality and discretion in all customer and Hotel matters in line with Hotel policy.
• Maintain high standards of personal presentation in line with Hotel policy.

General Other Duties

• Ensure awareness and responsibility for any internal requirements.
• Complete all documentation relating to the role in the Hotel.
• Comply with and ensure compliance to Hotel policies at all times.
• Comply with all relevant legislation relevant to your area of work.
• Observe a professional manner at all times, representing the ethos and values of the Hotel.
• Develop strong working relationships across all departments within the Hotel.
• Contribute towards the efficient and effective delivery of services.

• Carry out all reasonable tasks and requests as assigned by members of the Management team including the Manager.