Global Accounts Call Centre, BPO Sales & Strategy Manager

GN Netcom

Denmark, Germany, UK, US or China - Denmark

Published: April 16, 2015

GN Netcom, a global leader in innovative audio solutions for both consumer and business under the brand Jabra, is looking for a driven, talented and passionate Global Accounts Call Centre, BPO Sales & Strategy Manager. The role is permanent and reports to the VP of Global Accounts.



The job

The call centre market remains a CORE and strategic element of Jabra’s business and Jabra plans to further improve our market share via innovative solutions, products and services.



The purpose of this new position is to put in place a global owner for developing, enhancing and running a strategy of engagement based on innovative solutions, total cost of ownership and new service offerings for global business process outsourcers providing call centre solutions to global enterprise customers and to global accounts with large in-house call centres and hence increasing Jabra’s market share.



Some traveling must be expected, mainly to the United Kingdom, Denmark, Germany, USA and China. Your home base will be in one of aforementioned locations, depending on your current residency. Please note there is no relocation assistance associated with this position.



Your primary objectives and success criteria

• Take the draft strategy already developed and enhance the proposal, clearly anchoring ownership in the Jabra organisation and finalising the alternative solutions and service offerings that we want to develop and offer with clear understanding of cost and potential price

• Own the global accounts call centre strategy and understand and communicate at all times the current ‘state’ of the market from a market share perspective by headset vendor, agents and employees by region, major players market share both by technology vendor and BPO

• Determine relevant KPI’s to measure Jabra’s success in penetrating new customers and increasing our market share with existing customers

• Feedback to Product Marketing Managers and R&D on new products, features, services and accessories required to generate revenue

• Become the centre of competence for large global call centre deals and provide pre-sales support to the global account managers assigned to the targeted accounts

• Finalisation of and on-going ownership of global account call centre strategy

• Identification of services required to increase Jabra market share

• Co-operation with major global functions to realise key services

• On-going input to services strategy from a call centre perspective

• Identification of key customers and markets to penetrate

• Engagement with global account managers assigned to the named development or acquisition accounts

• Sales subject matter expert to support the sales effort



Your experience and background

• Possibly a Senior Product Marketing Manager with focus in call centre’s or relevant large account end user solutions sales background

• 5-10 years’ experience with demonstrated contacts and knowledge of the call centre market including BPO and offshoring

• Clear communication skills, culturally aware, global insight

• Creative thinker with the ability to turn ideas in to constructive solutions

• Relevant international experience and knowledge of the call centre market in all global sales regions

• Major team player and can work seamlessly with other Jabra functions, personnel to achieve the objectives

• Managerial experience is not necessarily required however a strong ability to work in, with and lead cross functional, multi-cultural teams to achieve necessary results



Personal competencies

• Fluent English speaking capabilities

• IT literate and able to use Microsoft

• Degree educated preferred, relevant experience and track record more important

• Strong capabilities within: Customer insight - Business insight – Communicating - Gets results - Creating & sharing knowledge - Organizing & planning - Cultural insight - Trust & credibility



We offer

• An exciting and challenging job in a truly global organization that is operating in a growth market

• An opportunity to build a career in a leading global company

• A passionate, top professional, hard-working and not least very nice team of colleagues

• Start date as soon as possible



How to apply

Please upload your 1 page application letter describing your motivation and CV by pressing the Apply button or on www.gn.com/careers. Deadline: May 15, 2015



GN Netcom

Through its Jabra brand, GN Netcom is a world leader in the development, manufacturing and marketing of headsets and

speakerphones. With a reputation for innovation, reliability, and ease of use that goes back more than two decades, GN Netcom’s consumer and business divisions produce corded and wireless communication and audio solutions that empower individuals and businesses through increased freedom of movement, comfort and functionality. GN Netcom employs approximately 925 people worldwide. Read more on www.jabra.com