Opis oferty pracy

Job Type: Full-time 
Job Location: Lisbon 
Workplace: Office

Job Description  
Ready to ignite your career as a Customer Support Representative?  

We seek a Customer Support Specialist, fluent in German & English (f/m/d) for a project related to a Renewable Energy Company. 

Main responsibilities
As a Customer Support Specialist you will:

  • Respond promptly to customer inquiries;
  • Communicate with customers through various channels;
  • Acknowledge and resolve customer complaints;
  • Know our client's products inside and out so that you can answer questions;
  • Process orders, forms, applications, and requests;
  • Keep records of customer interactions, transactions, comments, and complaints;
  • Communicate and coordinating with colleagues as necessary;
  • Provide feedback on the efficiency of the customer service process.

Location: Lisbon
Schedules: Fully in the office, from Monday to Sunday - from 9 am to 06 pm (8h/d) with two rotative days off per week.

Wymagania dotyczące stanowiska

Profile:

  • Oral and written communication skills in the following language -
    German and English (mandatory) ;
  • Excellent communication skills;
  • Proactivity and dynamism;
  • Very good technical knowledge ( eliminatory);
  • Strong Customer and results orientation.
     
Benefity

We Offer:

  • Employment contract directly with our client;
  • Base Salary + Language Bonus + Meal Allowance + Performance bonus;
  • Challenging, responsible, and varied tasks;
  • Health Insurance;
  • Major Care (up to 6 appointments per support area: psychological, financial, legal, and psychosocial).

If you feel that you'll match with this job, send us your updated cv.
Build your career with us!

Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.

Szczegółowe informacje o ofercie pracy
Sektor:
Activities of call centres
Pole zawodu:
Customer services clerks
Edukacja:
Not known or unspecified
Doświadczenie zawodowe:
Work experience is not required
Umiejętności językowe:
  • German
  • Fluent
  • English
  • Very good
Widełki wynagrodzeń (Miesięcznie):
1200 - 1300 EUR (Gross pay)
Date of expiry:

About organisation

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