Technical support - German speaker (Lisbon)
One of our clients is looking for a technical support agent, fluent in German, for a role in Lisbon, fully on-site. If you enjoy helping customers and can provide exceptional customer support, this might be the right opportunity for you!
Your day to day:
· Telephone support for customer calls in German.
· Handle customer requests and update them in our IT systems (e.g., changes to rates or pricing plans, activation of options or services, address changes).
· Manage processes related to fiber optic link requests – handling requests, error detection, and implementing solutions with our internal and external partners.
· Troubleshooting and configuration: routers, WiFi networks, TV boxes, fiber optic configuration, etc.
What We Offer:
· Health insurance.
· Transportation allowance.
· Performance bonus
Apply now!
Who we are looking for:
· Excellent command of German – minimum level C1; English is an advantage.
· Interest in telecommunications products.
· Flexible working hours (Monday to Saturday) from 07:00 to 21:00.
· Technical knowledge in the following areas: network connectivity and Internet, Windows-MacOS-iOS-Android configuration. Strong knowledge of LAN, WLAN (WiFi), and VOIP.
