Senior Welcomer / Shift Leader - Novotel Brussels Airport
Job Description
You are responsible of the shift you are working on:
-
Welcome guests in a professional and heart-warming way
-
Respect the check-in/check-out process
-
Up-sell the other hotel services
-
Check and prepare the arrivals
You are the link between the Front Office Manager and the rest of the team
-
Creating and respecting the process
-
Controlling and correcting colleagues if necessary
-
Communication with the FOM, offering solutions
-
Dealing with guest complaints
-
Welcoming, onboarding and developing new colleagues
-
Working on reaching the reception annual goals (ALL recruitment, quality goals,...)
-
Participation to "back-office" tasks
Work Experience
-
Self-control and listening skills
-
Guest satisfaction is a priority for you
-
Being a team player at heart
-
Commercial spirit
-
Knowledge of Dutch, French and English are mandatory
-
Autonomy, initiative, proactivity
-
Time and priority management
-
Ability to manage a 10-person team
Benefits
You will have the possibility to grow in an evolving and inspiring environment.
We offer you a salary based on your skills and in line with the market.
You receive hospitalisation and group insurance.
You will also enjoy a large range of benefits from Accor:
-
Employee rates all over the world
-
"Friends and family" rates in the Benelux and UK
-
Benefits with a lot of partners