Sales & Service Associate, (m/f) French and German for Moncton in New-Brunswick Canada

Job n°255071

FRHI Hotels & Resorts in Moncton (New Brunswick) is looking for a bilingual reservation sales agent, (m/f).

As an expert sales and service provider in our Global Reservations Centre, you'll serve as a primary contact between our Guests and our properties- recommending our world-class hotels and resorts as they relate to unique buyer needs.

  

Centre Overview: 

Each and every day, this bustling, 24/7 business environment brings new opportunities, exciting challenges and the chance to work with (and learn from) the industry's best and brightest.

As one of Canada's top employers and an established employer in Moncton for 20 years, we offer many programs and benefits to keep you smiling and inspired

- Competitive rates starting at $15.81 (Includes $1.00 per hour Language Premium) 

- Shift Premium may apply

- Employee Recognition Programme

- Employee and Family Events

- Community involvement

- Educational programmes and assistance

- Job Shadow Programme and ongoing training

- Wellness subsidy

- Paid vacation

- Paid medical benefits

- Valuable Discounts at our properties



Summary of Responsibilities: 

Reporting to the Team Leader, Reservation Sales, responsibilities and essential job functions include but are not limited to the following: 

- Bilingual Reservation Sales Representative for our unique collection of world-class resorts and city center hotels 

- Serving as the primary contact between our Guests and our global luxury properties 

- Providing product expertise in a professional, friendly and informative manner 

- Enriching our Guests experiences while maximizing the Company's profitability 

- Identifying sales opportunities and actively selling the features and benefits of choosing to secure reservations at our distinctively unique properties 



Qualifications: 

Successful candidates will have a proven ability to:

- surpass targets and goals by influencing customer experiences

- communicate confidently with a professional presence 

- make a difference by identifying solutions and embracing change

- actively listen while using multiple computerized applications

- Bilingual - must speak, read and write English and French

- excellent keyboarding skills (Minimum 30 words per minute) and a talent for multi tasking

Physical Aspects of Position (include but are not limited to): 

- Constant sitting throughout shift 

- Role requires high level of focus and concentration 

Visa Requirements: Must be legally permitted to work in Canada.

(personnes ayant obtenu le PVT ou la résidence permanente, ou encore éligible pour un permis de travail sans EIMT par exemple comme conjoint(e) d'un étudiant étranger ou d'un travailleur temporaire hautement qualifié)

 

Warning: This vacancy is to be filled at the European Jobday Contact Center on October 6, 2015, in presence of the employer and Actiris International.

You can attend prior to a preparatory workshop for the European Job Day Contact Center. During this workshop, you will receive information on the content of functions in a Contact Center, the employers that will attend as well as on the development of the day.



The workshops :

The workshops are organized 

- In Brussels the 29th of September  2015 from 14h00 till 17h00. RegistrationsHERE

- In Wallonia the 28th of September  in Liège from 9h30 till 12h30 and from14h00 till 17h00 and the 29th September in Tournai  from 9h30 till 12h30 and from 14h00 till 

17h00.  Register for Wallonia HERE



The European Jobday Contact Center day :

You can register at our European Jobday Contact Centre day the 6th of  October 2015 HERE