Microsoft Support Advisor with Italian and English
The Concentrix company is looking for a Technical Support Advisor with passion for technology to join their Microsoft team. Their colleagues work with a series of touchscreen-based personal computers, tablets, interactive whiteboards and mixed reality headsets developed by one of the Top 3 technology corporations - Microsoft - worldwide known for shaping the world of technology since the early years.
So, what’s the role all about?
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Handling Business Clients Technical requests via phone or web portal
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Analyzing device performance issues
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Setting case priority depending on the clients needs
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Providing relevant solutions through established procedures
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Focusing on customer expectations and satisfaction
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Collaborating with other team members to provide high-quality support
You are the one they’re looking for if you:
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Are fluent in both Italian and English
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Follow the IT trends and have basic technical skills
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Have excellent communication skills
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Are able to identify and understand client needs and match their pace
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Have the ability to present complex information in a simple way
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Are up for a fresh new challenge, and picking up some new skills
What can you expect from them:
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Standard working hours Monday – Friday
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Competitive salary with monthly performance-based bonuses
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Additional quarterly rewards – a chance to win one of the supported devices/accessories
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Comprehensive initial training and onboarding
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Certification program for Engineers accepted worldwide
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Continuous training and upskilling program provided by local SMEs or directly by the client
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Professional Development and Career Navigation programs to map out the steps in your desired development
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Health and Wellbeing initiatives
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Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more
Your CV`s will be sent to the employer
