Beschrijving vacature

Description

Grecotel Hotels & Resorts, the leading hotel chain in Greece, is seeking a Guest Services Officer to join its team. As a Guest Services Officer, your role is to achieve the highest possible level of guests’ satisfaction by managing all their requests in a friendly, helpful and genuinely hospitable way. As a Guest Services Officer, you should have an excellent knowledge of the resort and facilities as well as of daily events and activities, to provide accurate information to guests during their stay. with care by following the company’s SOPs. The Guest Services Officer reports directly to the Guest Services Manager. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.

Functievereisten

Responsibilities

  • Welcome guests upon arrival and provide information about hotel facilities, services, and local area attractions.
  • Assist guests with check-in and check-out processes, ensuring accuracy and efficiency.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Coordinate with other hotel departments to fulfill guest requests and ensure guest satisfaction.
  • Maintain a thorough knowledge of hotel services and promotions to effectively assist guests.
  • Contribute to a positive team environment by working collaboratively with colleagues and other departments.

Requirements

  • Prior experience in a guest-facing role within the hospitality industry is preferred.
  • Excellent communication and interpersonal skills.
  • Strong customer service orientation with a friendly and welcoming attitude.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Attention to detail and problem-solving skills.
  • Fluency in English and German language.
Arbeidsvoorwaarden

Benefits

  • Competitive salary and other benefits
  • Advanced Opportunities for professional growth
  • Accommodation (if necessary) and Board
  • Transportation costs
  • Participation in educational programs
Functiebeschrijving
Sector:
Hotels and similar accommodation
Beroepsveld:
Hospitality, retail and other services managers
Onderwijsveld:
Not known or unspecified
Werkervaring:
Work experience is not required
Taalvaardigheden:
  • English
  • Very good
  • German
  • Very good
Salaris van/tot:
Not provided
Date of expiry:

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About organisation

Welcome to Grecotel, the leading Hospitality Group in Greece, celebrating 50 years of excellence. Identified with iconic Luxury Hotels & Resorts in spectacular locations, intertwined with the country’s landmarks and heritage – a collection unique in the world. We know Greece like no other, and we bring you the best of its history, culture, spirit, gastronomy and people. Explore our… Meer informatie

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