Beschrijving vacature

Place of work: Ocean Cruise Ship, Fleet of MSC Cruises is 16 vessels strong with worldwide sailing itineraries

The Guest Service Agent welcomes guests with a warm and friendly disposition, answers their questions, handles their complaints immediately and attends to their requests in a professional and timely manner.

KEY RESPONSIBILITIES

• Provides information and general assistance to guests;

• Answers phone calls and requests from guests;

• Performs all necessary administrative tasks;

• Manages a variety of financial transactions and is responsible of cash floats.

Requirements

Fluent in English and German both oral and written and at least 2 additional European languages (Italian, Portuguese, Spanish and French);

• High School certificate;

• Experience as a receptionist;

• Cruise industry experience is an advantage;

• Proficient use of Microsoft Office and Publisher;

• Knowledge of Fidelio Cruise System is an advantage;

• Excellent communication and customer care skills;

• Problem solving skills;

• Teamwork;

• STCW95 certification is compulsory (Basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);

• A recognised medical certification is required before starting to work on board.

Benefits

  • ubytovanie a stravu
  • preplatenie cestovných nákladov
  • príspevky sociálneho a zdravotného poistenia 

If you are interested in our offer you can contact me on info@backup-jobs.com  or you can register online on  backup-jobs.com/de.

Functiebeschrijving
Sector:
Accommodation and food service activities
Beroepsveld:
Personal service workers
Werkervaring:
Work experience is required
Duur van de werkervaring:
Up to 1 year
Taalvaardigheden:
  • English
  • Good
  • German
  • Good
Salaris van/tot:
Not provided
Date of expiry:
Link for more information:
Guest Service Agent ISCO 08 Code 4224 (ID 9667)

About organisation

backup jobs agency, s.r.o. is your international recruitment partner!backup jobs agency, s.r.o. is a German-Slovak recruitment agency assisting companies out of the cruise, yachting, hotel and catering industry, crafts (Plumbing, electrics, climate) and care sector in the placement of experts and executives from Germany, Slovakia and the entire EU.Latest trends in digital recruitment,… Meer informatie

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