Guest Service Agent ISCO 08 Code 4224 (ID 9667)

Place of work: Ocean Cruise Ship, Fleet of MSC Cruises is 16 vessels strong with worldwide sailing itineraries

The Guest Service Agent welcomes guests with a warm and friendly disposition, answers their questions, handles their complaints immediately and attends to their requests in a professional and timely manner.

KEY RESPONSIBILITIES

• Provides information and general assistance to guests;

• Answers phone calls and requests from guests;

• Performs all necessary administrative tasks;

• Manages a variety of financial transactions and is responsible of cash floats.

Requirements

Fluent in English and German both oral and written and at least 2 additional European languages (Italian, Portuguese, Spanish and French);

• High School certificate;

• Experience as a receptionist;

• Cruise industry experience is an advantage;

• Proficient use of Microsoft Office and Publisher;

• Knowledge of Fidelio Cruise System is an advantage;

• Excellent communication and customer care skills;

• Problem solving skills;

• Teamwork;

• STCW95 certification is compulsory (Basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);

• A recognised medical certification is required before starting to work on board.

Benefits

• ubytovanie a stravu
• preplatenie cestovných nákladov
• príspevky sociálneho a zdravotného poistenia 

If you are interested in our offer you can contact me on info@backup-jobs.com  or you can register online on  backup-jobs.com/de.