Beschrijving vacature

We are looking for a front office agent. A requirement is good knowledge not only of Italian but also of written and spoken German and spoken and written English. Good interpersonal skills and an aptitude for teamwork are required.

Main responsibilities

  • guest reception, check-in, and check-out activities, cash management, and document issuing
  • accounting
  • collaborating with all the hotel's internal departments
  • handling guest complaints and grievances
  • accommodation on request
  • food, uniforms
Functievereisten

Requirements

  • Previous experience in the role in similar hotel contexts
  • Good written and spoken knowledge of German, English, and Italian
Een pre om te hebben

Behavioural skills required

  • Problem-solving: Be able to work in stressful situations, mainly when dealing with
  • Handling guest complaints and grievances in a friendly and timely manner.
  • Relationship skills: ability to work in a cohesive and motivated team
  • Results orientation: is concrete and achievable concerning the goals he/she sets himself/herself
  • Languages required: German and English. Italian is a plus
Arbeidsvoorwaarden

Uniform, Meals and accomodation

Functiebeschrijving
Sector:
Hotels and similar accommodation
Beroepsveld:
Hotel receptionists
Onderwijsveld:
Humanities, Teacher training and education science
Werkervaring:
Work experience is required
Duur van de werkervaring:
Between 2 and 5 years
Taalvaardigheden:
  • Italian
  • Basic
  • English
  • Fluent
  • German
  • Very good
Salaris van/tot:
Not provided
Date of expiry:

About organisation

Unique 4 star Superior holiday resort nestled in the heart of the Italian Lake District, in an enchanting park located on the shores of Lake Garda in Riva del Garda. Boasting a hotel, suites and bungalows, a Spa & Fitness centre, a sailing club, gourmet restaurants and a host of top-notch amenities it is the perfect venue for an unforgettable family holiday, a romantic stay, a sports… Meer informatie

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