Fashion Customer Service Representative with Flemish and French in Spain

Job n°253555

Sellbytel in Barcelona is looking for a Fashion Customer Service Representative with Flemish and French 

Are you interested in Fashion? Would you like to work in Barcelona for a leading Fashion company? Are you interested in working part-time so you can study and enjoy the city? 



This job is for you then! 



Main tasks 

Take incoming customer calls (via telephone, email, voicemail or other automated alerts) and solve users' demands regarding clothes sold on the online shop. 

Log call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers. 

To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner. 

To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.



Requirements 

- Fluent English plus high/native level of Flemish and French 

- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration. Good disposition to work in a customer service environment 

- Customer care skills / ability to listen to and understand the customers' needs - Ability to take ownership of, and progress calls to resolution or to escalate call to resolution 



Personal abilities 

- Ability to work under pressure in a pressurized environment. Very good communication skills. - Ability to work in a team. Logical approach to problem solving. Ability to work on own initiative. Ability to adapt to different situations and needs.

We offer 

Full-time (39hrs./week) and "Obra y Servicio" contract 

Salary: 12.000Euros to 14.000 gross/year  

Internal Development Program,Free Spanish/Catalan certified lessons, Relocation Package

Warning: This vacancy is to be filled at the European Jobday Contact Center on October 6, 2015, in presence of the employer and Actiris International.

You can attend prior to a preparatory workshop for the European Job Day Contact Center. During this workshop, you will receive information on the content of functions in a Contact Center, the employers that will attend as well as on the development of the day.

The workshops :

The workshops are organized

-          In Brussels the 29th of September 2015 from 9h30 till 12h30 RegistrationsHERE

-          In Brussels the 29th of September  2015 from 14h00 till 17h00. Registrations HERE

-          In Wallonia the 28th of September  in Liège from 9h30 till 12h30 and from 14h00 till 17h00

and the 29th September in Tournai  from 9h30 till 12h30 and from 14h00 till 17h00

Register for Wallonia HERE

The European Jobday Contact Center day :

You can register at our European Jobday Contact Centre day the 6th of  October 2015 HERE