Beschrijving vacature

Our international client is looking for Dutch Customer care agents to handle all customer needs, in an efficient, professional and approachable manner.

Responsibilities

  • Handle all the incoming questions and requests via telephone, e-mail and /or chat
  • Providing assistants related to sales matters
  • Clarifying invoicing and payments (incl. dropping procedure of customers, payments plan, deferred payments and when to cancel costs
  • Advising client of Tariff changes (incl. proposing a product change or a discount)
  • Increase client’s satisfaction while building and maintaining good and long-term customer relationships

Requirements

  • Secondary school level of qualification
  • Previous proven customer service experience
  • Dutch – native level (oral and written)
  • English - working level
  • Experience with CRM systems a plus
  • MS Office skills
  • Willingness to learn
  • Customer oriented
  • Strong communication skills
  • Able to work autonomously
  • Not afraid to take decisions
  • Team player with good logical and analytical thinking
Functiebeschrijving
Sector:
Administrative and support service activities
Beroepsveld:
Customer services clerks
Work experience:
Work experience is required
Duur van de werkervaring:
Up to 1 year
Taalvaardigheden:
  • Dutch
  • Fluent
  • English
  • Good
Salaris van/tot:
Not provided
Date of expiry:
Link for more information:
Dutch speaking Customer Service Agents

Over het bedrijf

SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular… Meer informatie