Beschrijving vacature

We are recruiting a customer service agent fluent in German for a hybrid role to assist consumers with questions and doubts when using the client's products and services. You'll resolve possible customer queries, recommend solutions, and guide product users through features and functionalities as per standard procedure.

 

A Day in the Life of...

· Respond to customer queries through phone and written channels in a timely and accurate way

· Report product malfunctions

· Encoding internal databases with information about consumers' requests

· Inform customers about new features, functionalities, and campaigns

 

What We Offer

· Flexible working environment

· Meal Card

· Flex Benefits

 

We're waiting for you!

Functievereisten

What Will Make You Successful

· Advanced Spoken and Written Knowledge in German

· Experience as a Customer Support Specialist or similar CS role

· Multi-tasking abilities

Functiebeschrijving
Sector:
Administrative and support service activities
Beroepsveld:
Contact centre information clerks
Onderwijsveld:
Not known or unspecified
Werkervaring:
Work experience is not required
Taalvaardigheden:
  • German
  • Fluent
  • English
  • Very good
Salaris van/tot:
Not provided
Contract type:
Long-term
Work location:
On-site
Work schedule:
Full-time
Date of expiry:

About organisation

Gi group represents a global ecosystem of integrated services in Human Resources, standing out as one of the main companies contributing to the development of the labour market on a global scale. Through its diverse range of clients, the Group has developed extensive expertise and specialization in addressing global recruitment needs for large multinational organizations. They have implemented… Meer informatie

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