CRM Specialist - EMEA - Copenhagen
We’re changing the way people enjoy wine, and consequently disrupting one of the oldest industries on the planet. By harnessing the power of technology and social behavior, we’ve created the world’s largest - and smartest - wine community and marketplace. Over the next ten years, the global market for online wine sales is expected to grow significantly and Vivino will be at the forefront of this growth. Now is the time to join a fast-paced and growing team.
We are looking for a highly organized self-starter to join our team as a CRM Specialist in Copenhagen, Denmark. The CRM Specialist is responsible for deploying emails and push notifications and will help the company drive revenue via B2C CRM communication in Europe and Asia. The CRM Specialist will help manage the moving parts of day-to-day efforts. We are looking for someone who has experience in HTML/CSS and is excited at the opportunity of improving their technical skills and CRM integration knowledge.
RESPONSIBILITIES
- Build emails via WYSIWYG and HTML/CSS
- Test and schedule emails, both automated and one-off emails
- Ensure messages are mobile-friendly
- Pull insights via Looker (Tableau competitor), and Excel
- Work with multiple teams globally (especially in Europe and Asia)
- Work with the eCommerce team to drive revenue on a daily basis
- Support the CRM team on the ideation and implementation of emails, including onboarding emails, trigger-based emails, and revenue-driving emails
- Troubleshoot technical issues related to HTML templates, list segmentation and other aspects of email execution, as required
QUALIFICATIONS AND SKILLS
- 1 year of experience in CRM/email marketing
- Solid handle on HTML/CSS and aptitude to learn Jinja and SQL
- Previous use of ESPs, CRMs and other email tools like Litmus is a plus
- Resourceful and willing to dive in and find answers to questions that may not yet be documented
- Strong time-management skills
- Strong analytical and problem-solving skills
- Pristine attention to detail
- Strong communication skills
- Interest in wine & the wine industry is a plus but not required
- Bachelor’s Degree Required
ABOUT VIVINO
TRUSTED BY MILLIONS TO DISCOVER AND BUY THE RIGHT WINE EVERY TIME
Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions of wine lovers. Vivino’s unique wine shopping experience leverages community data to suggest personalized wine recommendations for each individual user. In addition to making wine discovery fun and effortless, Vivino is the best place for wine drinkers to buy wine. The Vivino app is available for download on Android and Apple devices.
We are a fast-paced, growing team with offices in Copenhagen and San Francisco. We also have teams around the world in the UK, Netherlands, Italy, Spain, Germany, France, Ireland, and Hong Kong.
Our team is passionate about our core purpose - to empower people everywhere to enjoy wine to the fullest. We do that every day by building technology and leveraging data that puts the power back in the hands of the consumer. We do not see wine as a commodity, but as an offering of a cultural experience that was once out of reach for many, but is now open to everyone.
VIVINO'S FIVE CORE VALUES ARE:
- Always Strive for Better
- Work Together
- Earn and Offer Trust
- Be Approachable
- Lead with Data
EMPLOYEES OF OUR SAN FRANCISCO AND COPENHAGEN TEAMS:
- A diverse team of many nationalities
- Pension plan
- COMMITMENT TO DIVERSITY AND INCLUSION
<em "="" style="background-repeat: no-repeat; box-sizing: border-box;">Vivino is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status, and veteran status or any other characteristic protected by law.
