Business Lounge Customer Services Agent
There is currently a job opening “Business Lounge Customer Services Agent” in Athens’s Airport. First impressions count, so a friendly, courteous, and efficient person is what we are looking for to meet and greet our customers. If you have a passion for making people feel welcome and take pride in providing outstanding customer experience, this role is for you.
What you will do:
- Welcome customers upon entrance and confirm their eligibility for access.
- Guide customers through the product and services offered in the Lounge as well as the available areas and the seats availability.
- Act as the point of reference for customers who need assistance or information about their journey or travel arrangements.
- Demonstrate extensive knowledge of the premises and the airport to make the most suitable recommendations and/or provide precise answers to customers concerning their journey.
- Understand customer’s needs and provide them with personalized solutions.
- Demonstrate excellent knowledge of our products offering and our Loyalty scheme.
- Upsell additional services, when appropriate.
- Respond to clients’ complaints in a timely and professional manner finding the appropriate solution.
- Liaise with our housekeeping staff to ensure all areas are clean, tidy and fully furnished to accommodate customers’ needs.
- Liaise with our catering suppliers to ensure customer satisfaction from the buffet and offerings.
You fit, if you cover the following requirements:
- Bachelor’s degree
- Proven experience in customer service will be considered an asset
- Fluency in oral and written Greek and English
- Flexible to work on shifts
And you have competence in:
- Communicating effectively in a structured manner
- Multitasking and time-management
- Resolving issues with a customer-focused orientation
- Teamwork and collaboration
- Following company’s rules and procedures, demonstrating commitment
- Flexibility and adaptability
If you pursue your career journey with Aegean, on top of a challenging job, we offer:
- A working environment where you feel valued and appreciated
- Excellent career and development opportunities within the organization
- Flight tickets
- Private health insurance scheme