Business Lounge Customer Services Agent

There is currently a job opening “Business Lounge Customer Services Agent” in Athens’s Airport. First impressions count, so a friendly, courteous, and efficient person is what we are looking for to meet and greet our customers. If you have a passion for making people feel welcome and take pride in providing outstanding customer experience, this role is for you.

What you will do:

• Welcome customers upon entrance and confirm their eligibility for access.
• Guide customers through the product and services offered in the Lounge as well as the available areas and the seats availability.
• Act as the point of reference for customers who need assistance or information about their journey or travel arrangements.
• Demonstrate extensive knowledge of the premises and the airport to make the most suitable recommendations and/or provide precise answers to customers concerning their journey.
• Understand customer’s needs and provide them with personalized solutions.
• Demonstrate excellent knowledge of our products offering and our Loyalty scheme.
• Upsell additional services, when appropriate.
• Respond to clients’ complaints in a timely and professional manner finding the appropriate solution.
• Liaise with our housekeeping staff to ensure all areas are clean, tidy and fully furnished to accommodate customers’ needs.
• Liaise with our catering suppliers to ensure customer satisfaction from the buffet and offerings.

You fit, if you cover the following requirements:

• Bachelor’s degree
• Proven experience in customer service will be considered an asset
• Fluency in oral and written Greek and English
• Flexible to work on shifts

And you have competence in:

• Communicating effectively in a structured manner
• Multitasking and time-management
• Resolving issues with a customer-focused orientation
• Teamwork and collaboration
• Following company’s rules and procedures, demonstrating commitment
• Flexibility and adaptability

If you pursue your career journey with Aegean, on top of a challenging job, we offer:

• A working environment where you feel valued and appreciated
• Excellent career and development opportunities within the organization
• Flight tickets
• Private health insurance scheme