Beschrijving vacature

 

 

Application Support Specialist

 

 

About our company

BlueLink International CZ is an international customer service centre belonging to Air France Group. We are providing assistance line in the field of luggage claims, loyalty programs, booking of flight tickets and other customer services to airline and hotel chain clients. Want to know more? Check our website www.bluelinkservices.cz.

 

What are you going to do?

  • First and second level support of users for tools developed in BlueLink
  • Processing of requests and issues in IT Service desk system
  • Re-testing of reported issues
  • After-release application support
  • Pre-release communication to users
  • Project support - helping IT management with preparation of materials and collecting information needed for projects management
  • Escalation of issues to development team
  • Assist Operations support on qualifying, reproducing and analysing user issues in order to support the development team
  • Translation or creation of communications to users in French

 

What do we require?

  • Strong communication skills, written and verbal
  • Good written and spoken English
  • Good written and spoken French
  • Effective decision-making, problem solving and analytical skills with particular attention given to detail and accuracy
  • Good knowledge of MS Office
  • Ticketing system knowledge as an advantage (SysAid, TFS)
  • Basic databases and SQL knowledge as an advantage
  • High school degree

 

Why join us?

  • Discounted flight tickets, language courses, fitness centre, swimming pool and meal tickets
  • 23 paid days off
  • Everyday communication with native speakers
  • Multicultural team of people from the whole world
  • Modern and friendly working environment
  • Offices located in the centre of Prague, close to the Wenceslas Square

If you are interested in this position, please fill in our questionnaire and add your structured CV in English.

We would like to thank you in advance for your application. Please note that all submissions will be assessed, however only suitable candidates will be contacted regarding this opportunity.

Location

Prague

Contact person

Marketa Podana

Apply online on www.bluelinkcareers.cz/vacancies/

 

 

Functiebeschrijving
Sector:
Information and communication
Beroepsveld:
Customer services clerks
Werkervaring:
Work experience is not required
Taalvaardigheden:
  • English
  • Good
  • French
  • Good
Salaris van/tot:
Not provided
Date of expiry:
Link for more information:
www.bluelinkcareers.cz/vacancies/

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As of the latest EUROSTAT data (from March 2024), the Czech Republic continues to have one of the lowest unemployment rates in the European Union, standing at 2.1 %, compared to the EU average of 6.0 %. Labour is in demand across all regions of the Czech Republic, with the lowest unemployment rates in districts like Praha-východ (1.0 %), Praha-západ, Pelhřimov, and Benešov (each 1.4 %), and… Meer informatie

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