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Our ideal candidate will have: The relevant experience in a similar property in duty management or housekeeping management. An excellent track record in guest care and attention to detail Previous people management skills Excellent communication skills. Duties will include: Monitor Standard of work, ensuring the highest quality Delegate the rooms volume to the accommodation / housekeeping employees. Develop employees to be ready for the next step in their careers. Ensure compliance with all H&S and HACCP regulations both internally and externally. Monitor the cleanliness of all public areas in ...
Responsibilities: To greet guests on arrival with a warm, welcoming smile & in a professional and friendly manner. To check in and out guests efficiently using the Opera Reservation System whilst adhering to our SOPs. To communicate our services and facilities to guests as required. To deal with any customer complaints in a professional manner and to notify management of these. To deal with request, queries and suggestions quickly and efficiently. To ensure that the guests needs and requirements are met. To take all reservations and ensure that all changes are updated in the hotel system ...
We are currently seeking a Wedding Planner/Coordinator to join the team at the award winning Hotel Woodstock in Ennis. If you are passionate about exceptional customer service and have previous experience, then we would love to hear from you!! Requirements: Event / Wedding / Hospitality Experience Organisational and multi-tasking abilities Enthusiastic, with relationship building skills Highly organised and customer focused Strong attention to detail Desire to see projects through from start to finish Be fully aware of Property and Group products Excellent Communication, Verbal and Written ...
Leisure Centre Supervisor The Role · To ensure the smooth running of the Leisure Centre operation. · Ensure the best levels of customer care within the property. · Support the Leisure Centre Manager with employee training and development, employee engagement and any HR items. · To help implement and maintain the highest standard operating procedures for all service areas. · To liaise with the General Manager and Leisure Centre manager regarding all operational issues. · Drive sales and role model exemplary customer service at all items The Candidate: · A Proven track record in the running of a ...
The Role: This role provides excellent career opportunities within The Group for progression Sous Chefs are required to supervise, train, and inspect the performance of assigned Kitchen Staff, ensuring that all procedures are completed to the Hotel Standards, while working within the budgeted guidelines. Sous Chefs must also assist where necessary to ensure optimum service to guests as well as provide support, training, direction, and focus to ensure staff members have continued success. They are required to develop an understanding of stewarding processes. The Candidate: Ability to think ...
The Role - Bar Person - Delivery of amazing service and consistently high standards at all time. Regular guests are known and greeted accordingly using their name. Ensure a good working knowledge of food, all beverages and wine. Be able to make recommendations. Preparation of bespoke and signature cocktails. Be friendly, courteous and professional at all times. Up-sell and maximise sales revenue whenever and wherever possible. Assisting in lounge, restaurant or other departments as required. The Person Previous hotel experience in a 4/5-star hotel property is preferred. Cocktail/Mixology ...
Responsibilities: To greet guests on arrival with a warm, welcoming smile & in a professional and friendly manner. To check in and out guests efficiently using the Opera Reservation System whilst adhering to our SOPs. To communicate our services and facilities to guests as required. To deal with any customer complaints in a professional manner and to notify management of these. To deal with request, queries and suggestions quickly and efficiently. To ensure that the guests needs and requirements are met. To take all reservations and ensure that all changes are updated in the hotel system ...
Objective of the Role The Front Office Supervisor will assist in ensuring the smooth and efficient running of the Front Office Department ensuring guest’s requests are always met and revenue is maximised. The Role Ensure all guests receive a genuine warm, friendly, and courteous welcome on arrival and during their stay from all department team members. Assist in achieving goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards. Assist in efficiently and effectively controlling front office departmental operations. Work with the management team to ...
The Role - Food and Beverage assistant - Bar and Waiting Team Members Delivery of amazing service and consistently high standards at all time. Regular guests are known and greeted accordingly using their name. Ensure a good working knowledge of food, all beverages and wine. Be able to make recommendations. Be friendly, courteous and professional at all times. Up-sell and maximise sales revenue whenever and wherever possible. Assisting in lounge, restaurant or other departments as required. The Person Previous hotel experience in a 4/5-star hotel property is preferred. Previous experience in a ...
The Role: · Maintain a prominent level of visibility and involvement in the operations at all times . · To assist the operation and management of the hotel as required. · Ensure that all team members are trained to carry out effective, professional service and to deliver a warm welcome. · Manages department controllable expenses to achieve or exceed goals set. · Ensure high standards are set and continue to be observed. · Prepare effective rosters to ensure ample cover for business levels and within budget. · Prepares and trains all team members on standards of procedures for the department ...
