Descrizione dell’offerta di lavoro

Description

Customer Support & Technical Support Specialist

Voxpro is an award winning outsourcing organisation. Our family values make this a great place to work. The connection between our employees and our customers enables our teams to flourish and provide exceptional customer service, setting the standard to ‘wow’. We now have exciting opportunities for multilingual Customer Support Agents for one of our Global clients -leader in online payment processing.

Responsibilities

  • Provision of an excellent support experience to Voxpro customers users via email and occasionally via phone and chat
  • Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible
  • Always be on the lookout for ways to improve the way we do things
  • Advocate for users and pass ideas and best practices on to the rest of the team
  • Update the internal knowledge base when you discover something new
  • Establish effective working relationships with team members.

Competencies

  • Ability to write and speak clearly, concisely and confidently with fluency in English at a native or near native level.
  • Ideally will have third level education in one of the following; Journalism, Visual Communications, Computer Science/ Web Design, Linguistics/Languages, Humanities, Commerce, Finance
  • Previous support experience
  • Excellent problem-solving abilities
  • Empathetic and can communicate in a caring and friendly manner
  • Strong time management skills and motivation to exceed expectations
  • Ability to work with systems you may not have come across before
  • Enjoy working in a fast paced environment
  • Comfortable working with computers
  • Strong team spirit with a passion and drive to help users and to deliver the best customer experience
Dettagli dell’impiego
Settore:
Information and communication
Campo d’occupazione:
Engineering professionals (excluding electrotechnology)
Education field:
Business and administration, Computing, Engineering and engineering trades, Humanities
Esperienza lavorativa:
Work experience is required
Fascia salariale:
Not provided
Date of expiry:

About organisation

We are Voxpro powered by TELUS International, an award winning Multilingual Business Process Outsourcing BPO Company based in Cork, Ireland. We are changing the way businesses approach customer experience. To deliver upon our belief system, we build team of people who share our perspective and passion. Our success is our people. We believe in supporting talent and encouraging our employees… Per saperne di più

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