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Pioneering for 50 years, Mitsis Group is the largest privately-owned hotel chain in Greece, guided by its guest-centric philosophy, family care, and authentic Greek identity.
With 24 hotels and 6,000 employees in Athens, Halkidiki, Corfu, Crete, Kamena Vourla, Kos, Rhodes, Santorini and Piraeus, the Group offers a rich blend of hospitality with exceptional services, unique locations, impeccable facilities, sophisticated gastronomy, and a wide range of choices and experiences for its guests.
Within a family-oriented and pleasant working environment, we transform every one of our visitors into an honored guest, offering unforgettable life memories!
Mitsis Group is currently offering new job opportunities at its hotels in Kos, Crete, Rhodes & Corfu
Purpose
As a Front Office Agent B, you will provide reception services in accordance with the Group’s standards, maintain a clean and well-organized workspace, and assist hotel guests in cooperation with your direct supervisor.
Responsibilities
- Manage guest arrivals and departures, and record/file the relevant information.
- Assist guests and handle any requests, needs, or issues they may have.
- Operate the telephone switchboard.
- Manage email correspondence.
- Communicate and coordinate with the Housekeeping Manager and the Maintenance Manager regarding any issues in guest rooms.
- Follow the instructions of the shift supervisors.
- Advise and guide guests by providing information about the island, the hotel, and the services offered.
Qualifications
- Tourism education / diploma / degree will be considered an additional asset.
- Minimum 2+ years of experience in a similar position, ideally in a 5-star hotel environment.
- Proficiency in English.
- Knowledge of a second foreign language will be considered an additional asset.
- Excellent knowledge of the Protel hotel management system.
- Excellent computer skills (Word, Excel).
Skills
- Professionalism, reliability, and responsibility.
- Empathy.
- Adaptability.
- Teamwork and collaboration.
We Offer
Competitive compensation package.
Work in a family-owned Group with a people-centered approach and respect for the environment and society.
Continuous and personalized training.
Career development opportunities in a fast-growing Group.
Qualifications
- Tourism education / diploma / degree will be considered an additional asset.
- Minimum 2+ years of experience in a similar position, ideally in a 5-star hotel environment.
- Proficiency in English.
- Knowledge of a second foreign language will be considered an additional asset.
- Excellent knowledge of the Protel hotel management system.
- Excellent computer skills (Word, Excel).
