For the past 45 years, Mitsis Group has been a pioneer in the hospitality industry as the largest privately owned hotel chain in Greece. Guided by a customer-centric philosophy, family care, and an authentic Greek identity, the Group operates 24 hotels and employs 6,000 people across Athens, Piraeus, Corfu, Crete, Kamena Vourla, Kos, Rhodes, Santorini, and Halkidiki.
Mitsis Group offers a rich blend of hospitality, featuring exceptional service, unique locations, impeccable facilities, refined gastronomy, and a wide range of choices and experiences for its guests. We transform every visitor into an honored guest through a family-friendly and pleasant working environment, creating unforgettable memories that last a lifetime.
Mitsis Group is currently offering new job opportunities at its hotels in Kos, Crete, Rhodes & Corfu
Purpose
As a Front Office Agent B, you will provide reception services in accordance with the Group’s standards, maintain a clean and well-organized workspace, and assist hotel guests in cooperation with your direct supervisor.
Responsibilities
- Manage guest arrivals and departures, and record/file the relevant information.
- Assist guests and handle any requests, needs, or issues they may have.
- Operate the telephone switchboard.
- Manage email correspondence.
- Communicate and coordinate with the Housekeeping Manager and the Maintenance Manager regarding any issues in guest rooms.
- Follow the instructions of the shift supervisors.
- Advise and guide guests by providing information about the island, the hotel, and the services offered.
Qualifications
- Tourism education / diploma / degree will be considered an additional asset.
- Minimum 2+ years of experience in a similar position, ideally in a 5-star hotel environment.
- Proficiency in English.
- Knowledge of a second foreign language will be considered an additional asset.
- Excellent knowledge of the Protel hotel management system.
- Excellent computer skills (Word, Excel).
Skills
- Professionalism, reliability, and responsibility.
- Empathy.
- Adaptability.
- Teamwork and collaboration.
We Offer
Competitive compensation package.
Work in a family-owned Group with a people-centered approach and respect for the environment and society.
Continuous and personalized training.
Career development opportunities in a fast-growing Group.
Qualifications
- Tourism education / diploma / degree will be considered an additional asset.
- Minimum 2+ years of experience in a similar position, ideally in a 5-star hotel environment.
- Proficiency in English.
- Knowledge of a second foreign language will be considered an additional asset.
- Excellent knowledge of the Protel hotel management system.
- Excellent computer skills (Word, Excel).
