Night Auditor
Job Description
As a Night Auditor you will be responsible for assisting guests with their overnight requests and balancing accounts from the day shift. You will be handling end-of-day bookkeeping, auditing and account reconciliation.
Why you’ll love F ZEEN KEFALONIA
F ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F Zeen moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F Zeen is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.
What you’ll do
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Use of Front Desk systems (PMS, WebHotelier, Booking Channels)
- Answer incoming calls
- Escorting guests to their rooms when needed
- Verify guests’ payment method
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Provide basic and accurate information in-person and via phone/email
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
- Close guests accounts and check guests out
- Maintain a neat and orderly Front Desk and Reception area
- Process invoices
- Respond to guest complaints, requests and emergencies
- Reconcile all accounts in a timely manner
- Schedule guest wake-up calls and reservations for the following day
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records
What we are looking for
- Proven work experience as a Night Auditor, Front Office Receptionist or similar role, ideally in a 5* hotel environment
- Excellent command of the English language
- Knowledge of any additional language will be considered as an asset
- Computer literacy (Outlook, Excel, Word etc)
- An eye for detail
- Good problem-solving skills
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent interpersonal skills
- Teamwork spirit and customer service attitude
What we offer
- Positive working environment
- Training and career development
- Competitive remuneration package
- Single or double occupancy accommodation at fully equipped apartments
- Daily meals
- Uniforms
- Transportation from and to the hotel for duty
- Other seasonal perks & benefits also in addition to results
Join Our Team
- A team that is built on respect and excellent service over collaboration.
- A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences.
- A team of happy employees, that are driven within their working environment to contribute to a common goal
- A team that celebrates achievements made individually and encourages positive attitude and integrity
- A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath
- A mindful and considerate, people-oriented workplace
- A family-run company with exceptional high standards both for the guests and the employees alike
