German Technical Support Specialist (B2B emobility)
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Are you a German speaker who is passionate about technology and sustainability? Do you want to be part of shaping the future of electric mobility? One of our clients is seeking proactive, customer-focused professionals to join our team as Level 1 Technical Support Specialists for eMobility Charging Infrastructure.
As a member of our eMobility team, you will be the first point of contact for companies experiencing issues with electric vehicle (EV) charging stations. Your mission is to ensure minimal downtime for EV chargers while delivering outstanding customer service.
Key Responsibilities:
· Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
· Perform initial diagnostics on EV charging stations, including power status, network connectivity, and user interface issues.
· Guide customers through standard troubleshooting steps, such as resets, cable inspections, and mobile app configurations.
· Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring accurate and detailed documentation.
Our offer:
· Be part of a global leader in innovative technology and sustainable solutions.
· Work in a dynamic and supportive environment focused on teamwork and continuous improvement.
· Contribute to building a better future by supporting the adoption of electric mobility.
· Enjoy opportunities for professional growth and development.
If you're ready to make a difference in the world of eMobility, apply now to become a Level 1 Technical Support Specialist!
Who we are looking for:
· Education: High school diploma or equivalent; technical training or certifications in IT, electronics, or automotive systems are a plus.
· Experience: Previous experience in a customer-facing technical support role, ideally in a call center or eMobility environment.
· Technical Skills: Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity). Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is a strong advantage.
· Communication: Excellent communication skills with the ability to explain technical concepts to non-technical users in a clear and empathetic manner.
· Languages: German (C1 or above); English (B2)
· Flexibility: Ability to work in a shift-based environment, including weekends and holidays.
