FRONT OFFICE - RECEPTIONIST - KEFALONIA - GREECE
Being an ASTRA receptionist
Do you like meeting new people? Help them make their holidays a success!
Your mission if you accept it: become a Reception Staff at our hotel
You're the one who introduces our customers to the world of Astra.
Then you help them make their holiday a success.
During your assignment you will be in charge of welcoming and checking out international customers. You will provide them with all the information they need about the resort and their stay. You will be the first point of contact on the telephone to provide information or reassurance. You will promote our services to ensure an unforgettable experience. You will also be responsible for payments collection. The plus points The beauty of the working environment, a relaxed atmosphere, a summer full of encounters as part of a close-knit team!
In your everyday life
you are often described as welcoming;
your good humour is contagious and a smile is your trademark;
you are versatile and even a little commercial;
you are attentive and have an eye for detail.
And in terms of skills
Degree in Tourism or Hospitality;
"You speak English very well" and maybe Italian or German would be nice
Knowledge of Microsoft applications (Word, Excel, Outlook)
Excellent communication and interpersonal skills
Customer orientated approach
Ability to effectively solve problems related to customer expectations.
Responsible for creating positive customer experiences and fulfilling customer requests where possible.
Handling complaints and resolving customer issues by providing a suitable solution for each case
Working experience at least 2 years in a 4-5* hotel is required
Knowledge of any hospitality software is a big plus.
Other languages (German, Italian, French, Dutch) are always a plus
Accomodation & meals
Competitive compensation package and Insurance
Special discounts on resort outlets
Prospects for career advancement in an ever-growing group
Continuous training in line with the company’s standards & dynamic development
Excellent working environment in a company that cares about its employees, the environment & local communities.
European work permit
