Delivery Specialist

The Delivery Specialist provides daily operational support and configuration in a dedicated customer environment to support the management and use of their Symmetrix and VNX, Isilon & Centera systems. Responsible for performing a wide variety of daily management tasks as well as ability to provide recommendations for effective and efficient use based on EMC Best Practices guidelines.

Hours of Operation: Monday – Friday: 8.30 – 17:00 with the possibility of participating in a rotational on call schedule.

Proficiency in EMC SAN Administration

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Troubleshooting and administration of VMAX, DMX, (possibly)VNX, Isilon, VPLEX, Cisco/Brocade or McData Switches.
• A good understanding of SYMCLI, SMC & Unisphere required.
• A thorough understanding of local and remote replication techniques – SRDF, BCV, CLONE, RecoverPoint
• An understanding of Performance analysis on array components and switches.
• SAN switches: Zone Management, port/component health on one or more of the following switches Cisco, McData or Brocade
• Open and/or work with EMC Customer Support on cases involving coordination of CE or applying of solutions for problems.
• Work with the customer to resolve storage related issues such as HBA driver/firmware issues, PowerPath Problems or basic LUN discovery/configuration.
• Run Hardware health checks and understand how to gather performance data and provide general analysis.
• Excellent written and communication skills required as you will be working with the customer and many remote teams.
• Documentation of processes, issues and reports is required from time to time.
• Participation in customer meetings and weekly storage management meetings with the remote teams.
• Provide support to meet as per SLAs.
• Change control and incident management.
• Assist higher management by giving inputs for betterment of existing processes.
• Drive continuous improvement of processes, turnaround time for resolution.
• Oncall may be required
• Occasional Travel may be required

 SKILLS

• Strong technical aptitude, with proven problem solving abilities and the ability to multi-task.
• Proficiency in EMC storage hardware environments primarily VMAX and Cisco FC Switches/Directors.
• An understanding of how large corporate environments work, and how important adherence to processes and controls can be.
• A good understanding of MS and Unix OS environments, with respect to storage, e.g. how to discover a new device/install power path.
• Ability to work both independently and in a global remote team.
• Understanding of ITIL Principles is desired but training will be provided.
• EMC Proven Professional Certifications Desired