Clinical Application Specialist for Blue Ocean Robotics

At Blue Ocean Robotics Group we develop, produce and sell professional service robots with healthcare as the most significant market.

We strive for a more sustainable future. That is why we create robots that help solve some of the world’s major challenges. Our robots try to support the United Nations’ Sustainable Development Goals. All our robots are created with the aim to achieve higher levels of productivity through technological upgrading and innovation, especially with a focus on high value added and labour-intensive sectors like especially the healthcare segment.

-GoBe Robots, a mobile telepresence robot to aid in CO2 reductions from the reduced need to travel as a result of having a telepresence solution. By supporting climate change we support UN Goal 13 of Climate Action. It also reduces infection spread by enabling people to connect from remote locations and work together.

-UVD Robots, a mobile robot for disinfection, to revolutionize hygiene standards in the healthcare sector, and prevent hospital acquired infections. With UVD Robots we support UN Goal 3 of Good Health & Well-Being

-PTR Robots, a mobile robot to provide a safer and better patient transfer and rehabilitation. By working with enabling technologies that result in a faster patient recovery and better working environment for healthcare personnel, with PTR Robots we support the UN Goal 8 of Decent Work and Economic Growth.

Among other things, Blue Ocean Robotics has won one of the robot industry’s most prestigious international awards, the IERA Award.

Blue Ocean Robotics, Europe’s largest manufacturer of service robots, has now strengthened its financial muscle, with an investment from the Danish company A.P. Møller Holding of 335.25 mDKK (45 mEUR/51 mUSD). This will enable the company to roll out its sustainable mobile robot solutions all over the world.

We are proud to be serving humanity through our portfolio of robots.

The job

The purpose of a Clinical Application Specialist is to leverage their healthcare knowledge and experience to successfully scope and implement Blue Ocean Robotics service robots. This role requires you to be customer-facing and engage with stakeholders, partners, Blue Ocean Robotics sales team and Robot Specialists. As a Clinical Application Specialist, you will be conducting end-user training on-site and aiding end-users in identifying and succeeding with the best possible way to integrate a service robot into their workflows. A typical robot implementation is a five steps approach; Site surveying, installation scoping, product installation, integration and installation follow-up. An Application Specialist will work in close collaboration with the respective regional sales team in order to provide support in presales, implementation and post-sales follow-up.

Your main tasks will be to provide application service for UVD, GoBe and PTR Robots to direct customers and distributors, herein under:

• Provide a service to customers in collaboration with local partners, ensuring that the full value offering of the robot is realized at the customer site.

• Perform activities at customer sites to improve the use of the product.

• Communicate improvements to key end-customer stakeholders.

• Drive customer satisfaction, loyalty and robot utilization by providing application services.

• Provide ongoing training to end customers, users, super users and distributors’ application specialists both on-site and at HQ.

• Differentiate with exceptional customer service and actively integrate user experience and outcomes among end-customers.

• Supporting the sales process by scoping and aligning on functionality for potential robot installations.

• Deliver technical and use-related feed-back from robot installations to our product development team.

• Traveling is a significant part of the job.

The position requires willingness to travel extensively (in periods up to 80%) (4-5 days per week including some weekends) within the region with multiple modes of transportation (car, air travel, train etc). You are based in either South Germany, Austria, Switzerland, France, Belgium, The Netherlands, Greece, Japan, Poland, Italy, Portugal, Spain or USA.

Competencies

You have experience navigating and interacting with stakeholders and users in a healthcare or life science environment, preferably within infection prevention and control. Moreover, you also have a flair for understanding and applying technical products in a dynamic environment. Further skills required:

• Educational background at Bachelor/Diploma level in healthcare-related domains

• Healthcare or life science market experience, preferably within infection prevention and control or similar

• Teaching and training experience is preferred

• You have great presentation and communication skills to mixed audiences and can get your points across to both high-profile stakeholders and users.

• You will be working with our latest technologies and therefore you are willing to learn about new software and hardware solutions

• Good at communicating with customers, users and technical staff

• Maintain a valid driver’s license and satisfactory driving record

• Excellent English skills

• Analytical approach and good at problem solving

• Self motivating, structured and productive with a good overview

We are offering a very interesting position with good opportunities to develop yourself and work in a team of highly skilled employees from many different nationalities.

What we offer

In Blue Ocean Robotics we develop and commercialize robots. The development of our robots is based on our RoBi-X model, where Blue Ocean Robotics has the management of robot technology and the design of robots in collaboration with strong partners in the market.

Unlike most other companies in the Odense robot hub, Blue Ocean Robotics focuses on more than one product, with a range of service robot products for widely varying industries such as healthcare, hospitality, construction and agriculture.

We are on a robotics quest with a dynamic and flexible organization. We have monthly social events, spouse network, Blue Ocean Robotics Academy, danish language school, health insurance, warrant program for our full time employees and of course PC and mobile phone are available if needed.

We respect each other and our differences. We take pride in integrating international colleagues in cooperation with Odense Robotics and International Community Odense.

Want to know more about Blue Ocean Robotics please visit our website: www.blue-ocean-robotics.com. You can also follow us on Linkedin, Facebook and Twitter.

Please note that we only receive applications via upload of documents on our website.

Application deadline:

As soon as possible

Please apply directly at the companies website here: 

https://www.blue-ocean-robotics.com/career?hr=show-job%2F92427%26locale%3Den_US