Business Analyst
Your Role
Teleperformance is seeking for a Business Analyst to join our growing team, who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment of different tasks through our projects. Your primary objective will be helping to implement solutions in a cost-effective way by determining the requirements of our clients, and communicating them clearly to all involved parties. You will produce and interpret reports providing information about the operations activities.
Responsibility
- Quantitative and Qualitative analyses of operational key indicators;
- Create, develop and automate reports that reflect those indicators;
- Create concise, organized and graphically pleasant PowerPoint presentations;
- Propose suggestions on how to optimize processes and interact with the Account Managers in finding improvement opportunities.
Your Profile
- Knowledge in fields of PowerPivot, PowerQuery, PowerBI, Access, Visual Basic, SQL, OLAP Cubes, MDX or similar (preferable);
- Analytical and Constructive mind set;
- Strong problem solving and communication skills;
- Degree in Engineering (preferable) or related fields, Economics, Statistics, Management;
- Portuguese C1 Level
- English B2 Level minimum, spoken and written (C1 appreciated);
- Knowledge of MS Excel/MS PowerPoint, advanced level (preferable);
- Knowledge of MS Access advanced (preferable);
- Minimum/basic knowledge of programming Languages (SQL, VBA, MDX, DAX);
- Advanced level in Power BI or in Excel add-ons PowerPivot and PowerQuery (preferable).
Our Offer
- Excellent work opportunity in a dynamic leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Investment in training and personal development;
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
- Health Insurance;
- Free Portuguese language courses, sport activities and organized events.
Teleperformance Portugal
Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 84 nationalities, we are providing services in 35 languages.
Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.
