Duty Manager
At Park Plaza, authenticity is at the heart of everything we do.
We also believe in providing a hotel experience that’s uniquely tailored to the individual’s needs. As the Duty Manager, you will be the friendly face of our brand. You won’t just welcome our guests but make them feel safe and at home. Your helpful, can-do approach and passion for outstanding service will create an unforgettable impression.
Your key role will be to ensure the service provided by the guest relations team exceeds our guest’s expectations. You’ll also maintain and grow the relationship between the hotel, our VIPs and regular guests and support all of the above in resolving any issues that may arise.
This senior role will be working closely with the hotel’s General Manager and is an excellent opportunity for someone who is looking to take their career to new heights.
We’re looking for a Duty Manager who:
- Has hospitality in their DNA!
- Has a positive all-round attitude.
- Is organised and has an eye for detail.
- Is proactive, welcoming, passionate, and outgoing.
- Is flexible - a jack of all trades.
- Leads by example, and takes opportunity to motivate, train and inspire Front of House team members.
- Manages requests promptly, politely and with a caring attitude.
- Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care.
- Possess a good command of English and has excellent communication skills.
- Has experience using Opera and Unifocus or is willing to learn.
- Is motivated by exceeding guests’ expectations and getting them to return for a second (or even 3rd) visit!
Have experience in a similar role? Perfect!
Key Responsibilities:
- Welcome guests with a smile, welcome drink and provide luggage service from the hotel entrance to stairs, storage and/or to the rooms.
- Ensure the smooth running, security, and safety of the hotel.
- Inspect rooms, organize the garden, bikes, and lobby seating area.
- Refresh water/welcome drinks station.
- During peak moments support operational teams where needed. This can include:
- Front Office service: phone calls, check-in, check-out, guide guests with room moves & bring VIP and or recovery amenities & card to rooms.
- Housekeeping service between 17:00-21:00: last-minute baby bed, sofa bed or Twin/King bed changes, extra duvet, or amenities requests
- Maintenance service between 17:00-21:00: follow-up technical issues reported by guests such as TV/remote, Nespresso machine, Green Point, A/C, mini-fridge not working, toilet not flushing, shower leaking
- TOZI service: serve Room service, welcoming & seating guests, barback support
- M&E service from 15:00: serve afternoon break, farewell & feedback, reset meeting room when finished.
- Meeting & Events mornings: double check room set-up, welcome meeting group contact, serve coffee, help with laptop connection, review day plan
- Breakfast service: welcoming & seating guests, clearing & preparing tables, serving coffee/tea/juice, dishes.
Benefits of working with us as a Duty Manager:
- Competitive salary starting at €2493,59
- Tasty meal during shift
- Company pension plan
- 25 days holiday
- 1 extra day off for your wellbeing
- Exciting job opportunities within PPHE Hotel Group across Europe
- Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Travel compensation (max €200 net pm based on full-time employment)
- Birthday bonus of €250 (gross, paid in the month of your birthday)
- Recommend a friend scheme (earn up to €1500 for each friend who joins us)
- 8% holiday allowance (paid yearly in May)
- Flexible working policy (if applicable)
- Annual company parties and outings
- Exclusive discounts in the employee benefit store (www.personeelsvoordeelwinkel.nl)
- Discount on the collective health insurance from VGZ
- Departmental incentive schemes
- Great (online) Learning & Development opportunities to grow your career
- An advanced onboarding program
- Access to the hotel gym during low peak hours
and more…
From everyday uplifting moments to unforgettable achievements, and everything in between, we are there every step of the way.
Park Plaza. Be part of it.
- Has hospitality in their DNA!
- Has a positive all-round attitude.
- Is organised and has an eye for detail.
- Is proactive, welcoming, passionate, and outgoing.
- Is flexible - a jack of all trades.
- Leads by example, and takes opportunity to motivate, train and inspire Front of House team members.
- Manages requests promptly, politely and with a caring attitude.
- Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care.
- Possess a good command of English and has excellent communication skills.
- Has experience using Opera and Unifocus or is willing to learn.
- Is motivated by exceeding guests’ expectations and getting them to return for a second (or even 3rd) visit!
