Varonis
About the organisation
Varonis is a pioneer in data security and analytics, fighting a different battle than conventional cybersecurity companies. Varonis focuses on protecting enterprise data: sensitive files and emails; confidential customer, patient and employee data; financial records; strategic and product plans; and other intellectual property. The Varonis Data Security Platform detects insider threats and cyberattacks by analyzing data, account activity and user behavior; prevents and limits disaster by locking down sensitive and stale data; and efficiently sustains a secure state with automation. With a focus on data security, Varonis serves a variety of use cases including governance, compliance, classification, and threat analytics. Varonis started operations in 2005 and, as of December 31, 2017, had approximately 6,250 customers worldwide — comprised of industry leaders in many sectors including technology, consumer, retail, financial services, healthcare, manufacturing, energy, media, and education.
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Technical Support Engineer - Tier 1
Position Summary: Provide highest quality technical support for Varonis customers worldwide.
Responsibilities:
- Monitor and respond to client inquiries and support requests via phone or email.
- Support the company's products on customer’s systems remotely.
- Provide timely communication to clients in response to questions and/or reported issues.
- Assist field sales persons and partners with products related problems.
- Assist with the installation, configuration and upgrade of the products.
- Provide excellent customer service and professionalism to a wide range of customers.
- Troubleshoot and fix issues related to the customer's environment.
- Escalate to and work with higher tiers when required until the issue is resolved. Escalate reported issues in a timely fashion according to our documented escalation procedures.
- Follow standard processes and procedures.
Candidate profile:
- Excellent communication skills – both written and verbal.
- Excellent troubleshooting and analytical skills – must be able to collect and research data, identify and solve problems.
- Ability to interact with clients professionally – via email, phone and remote session.
- Ability to adapt to changes in the work environment, work flow, or company procedures.
- Ability to work well under pressure while maintaining a professional demeanor.
- Ability to multitask and prioritize work activities.
- Ability to work a flexible or rotating schedule.
- Must have outstanding customer service skills and a dedication to the customer service experience.
Education/Experience:
- Ideal for graduates or those who would like begin a career in IT.
- Comprehensive training provided
Training provided:
On hire, you will receive training in:
- The Varonis suite of products
- Active Directory
- Networking
- SQL
- Files system administration
After the provided training, you will be required to pass certifications on:
- IT basics
- Varonis products
- Support procedures
- Customer management
Language Ability:
- Fluent English (written and verbal) - Required
- Fluent in German \ French \ Spanish \ Italian – advantage
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife