Varonis

Varonis is a pioneer in data security and analytics, fighting a different battle than conventional cybersecurity companies. Varonis focuses on protecting enterprise data: sensitive files and emails; confidential customer, patient and employee data; financial records; strategic and product plans; and other intellectual property. The Varonis Data Security Platform detects insider threats and cyberattacks by analyzing data, account activity and user behavior; prevents and limits disaster by locking down sensitive and stale data; and efficiently sustains a secure state with automation. With a focus on data security, Varonis serves a variety of use cases including governance, compliance, classification, and threat analytics. Varonis started operations in 2005 and, as of December 31, 2017, had approximately 6,250 customers worldwide — comprised of industry leaders in many sectors including technology, consumer, retail, financial services, healthcare, manufacturing, energy, media, and education.

Hot jobs

Technical Support Engineer - Tier 1 

Position Summary: Provide highest quality technical support for Varonis customers worldwide.

Responsibilities:

• Monitor and respond to client inquiries and support requests via phone or email.
• Support the company's products on customer’s systems remotely.
• Provide timely communication to clients in response to questions and/or reported issues.
• Assist field sales persons and partners with products related problems.
• Assist with the installation, configuration and upgrade of the products.
• Provide excellent customer service and professionalism to a wide range of customers.
• Troubleshoot and fix issues related to the customer's environment.
• Escalate to and work with higher tiers when required until the issue is resolved. Escalate reported issues in a timely fashion according to our documented escalation procedures.
• Follow standard processes and procedures.

Candidate profile:

• Excellent communication skills – both written and verbal.
• Excellent troubleshooting and analytical skills – must be able to collect and research data, identify and solve problems.
• Ability to interact with clients professionally – via email, phone and remote session.
• Ability to adapt to changes in the work environment, work flow, or company procedures.
• Ability to work well under pressure while maintaining a professional demeanor.
• Ability to multitask and prioritize work activities.
• Ability to work a flexible or rotating schedule.
• Must have outstanding customer service skills and a dedication to the customer service experience.

Education/Experience:

• Ideal for graduates or those who would like begin a career in IT.
• Comprehensive training provided

Training provided:

On hire, you will receive training in:

• The Varonis suite of products
• Active Directory
• Networking
• SQL
• Files system administration

After the provided training, you will be required to pass certifications on:

• IT basics
• Varonis products
• Support procedures
• Customer management

Language Ability:

• Fluent English (written and verbal) - Required
• Fluent in German \ French \ Spanish \ Italian – advantage

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife