Swedish Customer Advisor

At Foundever™, we are a global leader in the customer experience (CX) industry, driven by the belief that small moments can create a significant impact on our work experiences, customers, teams, and relationships. By fostering positive interactions among our associates, we enhance the overall employee experience and make a meaningful difference.

We take pride in being a dynamic and innovative company that truly values its employees. Our presence in Portugal includes three offices located in vibrant cities that offer rich cultural experiences:

• Lisbon Office: Santos and Sete Rios
• Porto Office: Campanhã

Understanding that relocating for work can be a big decision, we provide comprehensive support for candidates moving from abroad. Our relocation package covers flight expenses and accommodations, ensuring a smooth transition into your new role and life in Portugal.

Come and work with us.

Do you want to contribute to an outstanding customer representative service? 
Are you Swedish native or fluent with strong English communication skills? 
Looking to make your career abroad in a multicultural environment? 
So we have the perfect opportunity for you!

Your future project: join our Swedish Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Swedish (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

• You must hold EU citizenship or valid work permit for Portugal