Service & Support Engineer PLC

applications: Peter.vandergrinten@uwv.nl supplying custom-made sorting machines. Worldwide, we supply various sorting systems to highly recommended companies, which we are very proud of. Our organization’s continued growth means we are now looking for a Service & Support Engineer PLC. In the position you are responsible for following up, resolving/ coordinating failures and the administrative handling. Our Service & Support department provides service and support to costumers for the delivered sorting systems. In addition to carrying out preventive maintenance and handling of failures is also taken to care upgrades, updates, modifications, solving problems and re-installations of the complete sorting systems. Activities that belong to your task package include: • Daily staffing (in consultation with a direct colleague) of the hotline for remote software and IT Support; • Telephone customer contact regarding sorting systems on Software and PLC; • Providing 1st and 2nd line (on-site) support to our customers in the Netherlands and in the EU; • Performing upgrades, updates, modifications, patches and troubleshooting; • Correct registration of calls/ failures in our SDB system tickets based; • Approaching customers pro-actively; • Contribute to optimal Service & Support Department with colleagues. • After an internal training period, you will be able to take part in the service hotline team to provide (remote) service (phone and PC). What do we expect from you? As an Service & Support Engineer PLC you are the telephone point of contact for our customers in the event of malfunctions in the field of Software and PLC. You do not think in terms of problems but solutions. You have a flexible approach and of course you have a feeling for quality and service. You will also have/be • HBO degree in Electrical Engineering/ Mechatronic; • Work experience in Industrial Automation is a plus; • Knowledge of Siemens (SIMATIC S7/ PCS7 / TIA Portal) of Beckhoff , HMI / SCADA systems • And industrial networks such as Profibus en Profinet; • Good communication skills in both Dutch and English (German is a plus); • You are a team player with high sense of responsibility; • Prepares to do a consignment service; • You have a driving license B;